Hi @Gripper,
Thanks for bringing your concerns about this to the Community.
I’ve come across a similar thread where this appears to have been discussed before, so I’ve gone ahead and merged this post to that thread.
I’ve also looked at the discussions with our product team around the topic, and my understanding is that as the test email that you're sending is essentially a preview (covering all ordering scenarios), and not attributed to a product, you will see reference to digital downloads. However, when an actual order is placed for a physical item, the verbiage in the confirmation email will be reflective of the item type.
If you’d like to see an accurate example of what your customer will receive, you could either create a low value test item and make a purchase. Or, create a 100% coupon code and purchase one of your pre-existing items. (Online > Items > Coupons)
If you find that any of the confirmation email wording looks inappropriate for the item type after making the purchase, please do let me know, and I’ll bring it across to our engineers for a closer look.
