Recurring system issue

[SimplyBulkMkt]

We have been using Sqaure for about 2 years and overall are very happy, but I wanted to ask if there is a known system update, etc. at 3 PM MST, as with every device (phone, tablet, and now terminal )we have, seems to lock up for 1-2 min everyday right around 3 PM MST. Sometimes it clears and other times, we need to restart the app/terminal. Not a huge deal unless we are checking out a customer at that time.

Thanks

[JustinC]

@SimplyBulkMkt - n

Never heard of that happening before - the POS shouldn't lock up that frequently, especially with multiple devices at a set time. Are all your devices connected to the same network? If so, wouldn't be a bad idea to check with your Internet Service Provider so see if they experience outages around that time. 

Reach out to CS to loop them in the mix as well. 

[SimplyBulkMkt]

Ugh. Just happened and called my ISP and as usual, they blame square and squares says ISP. There is no way to connect an ethernet cable the terminal, so now I am looking at upgrading my router to boost the signal.