Hey @TheStand70. There was an outage yesterday that was causing reporting to be delayed. Also, that outage was affecting reporting of our account balances for some sellers. However, it was resolved and all of your transactions and funds should be reporting correctly now.
FYI, here is a link to the Square Status Page (issquareup.com). The outage was reported there as were status updates and resolution. This is a handy link to bookmark for reference.
just got an answer in chat.
Our product team is aware of the delay when processing transactions and that it is also affecting the reports and posting of the fund in the balance. Rest assured, our team is investigating this in order to determine the reason for the issue and working towards a solution.
I know how important it is to make sure that the payments will be posted; if, when processing the transaction, you reach the confirmation that it was successful, it means that it will be posted in your reports once we have resolved the disruption. However, we also recommend capturing the email's customer to send the digital receipt to your customers.
I just asked this question to tech support.
we are getting approvals for charges, will the be added to our transactions when the problem iscorrected?
and this is the reply.
Yes, once the confirmation page is reached out when processing the payment, that means that the payment was completed, so funds will be added to your balance once the issue is resolved.
