[Update] Important updates to your coupons in Square Online

[#1]

Hi Sellers! 👋

We announced earlier this year that Square Online coupons are moving to Square Marketing, our email marketing tool. With the help of the feedback shared by many of you here, we have added to the coupon features supported by Square Marketing and streamlined the migration process to be faster for most sellers. 

Here are some of the improvements we’ve made: 

• Expanded coupon code support to include long codes and special characters—e.g., underscores and dashes
• Added support for “100% off” coupons that apply to the entire sale
• Added option to limit the number of times a coupon can be redeemed (coming soon)
• Added option to limit the number of times a customer can use a coupon (coming soon)
• Added option to restrict a coupon to sales over a certain amount (coming soon)
• Supported coupons will be automatically migrated, with no changes required
• Improved the in-product experience for reviewing and updating coupons

Beginning in late August or early September (depending on your current coupons), you will manage your coupons from Square Marketing for use across your Square Online site and Square Marketing campaigns. Here’s what’s changing: 

• New coupons: Any new coupons need to be created in Square Marketing, not your Square Online dashboard.
• Existing coupons: For coupons created in Square Online, most coupon types will be automatically migrated to Square Marketing. 
• Coupon changes: Some coupons will work differently after the migration. Other coupons will no longer be supported and need to be updated before they can migrate. You can learn more about these changes here. 

Once the migration is complete, we will notify you within Square Online Coupons which of your coupons need attention. You will have until October 2, 2024 to update any unsupported coupons. To help ensure the best experience for your customers, we recommend aligning your coupon marketing to reflect any new coupon features or limitations. 

Be sure to review any emails you've received from Square about these changes to see how they apply to your account and the date they take effect. 

We appreciate your continued trust as we work to streamline your Square product experience. Read more about our product changes and how they benefit your business, and if you have any questions, please comment below or contact customer support.