Square System: No Access (facing this problem)

[SPICEROUTE]

Hello,

From last 1 week facing issue where the everything is connected except Square system, which shows no access (as shown in below photo).

When we started having this issue, we cant process any payments (cash or cards etc) on our square register system.

This issue comes randomly (anytime) and go away anytime.

With this issue happening, we noticed that our printing command also take time to print the receipt when its working normal. anyone facing same issue or suggest how to solve it, Square team is checking from last 1week and no solutions for now.

[Square間宮-Mamiya]

Hi @SPICEROUTE, thanks for reaching out.

I'm sorry to hear that this has been an ongoing issue. I'd be happy to try and help here. 

Have you tried to factory reset the Register yet? If not, please try to do so. The steps to Reset Your Register are at the bottom of this article. You will need to reconnect the WiFi and any accessories after doing so. Before doing so, please upload the Diagnostic Report - the steps are also in the article. 

Also, please try below;

・Try using tethering to connect the Square Register to see if the No Access message will go away, and the issue gets fixed.  
・Try using another WiFi network to see if the issue is resolved. 

If it doesn't fix your issue, could you please email us to square-jp@help-messaging.squareup.com in English or call us on a toll-free number of 0120-117-042 (opens from 10 am to 6 pm / every day except for year-end and occasional holidays)?

We will investigate your issue deeply.