New Shipping Format

[#1]

Bernadette,

I apologize- the POST button was pushed.

Let's start again.

Thank you for getting back to me.

No, I did not set up weights for the products, as I will send out trial samples with each order, per the request of the buyer, so each order would have a different weight. I would enter the weight in ounces and, with the previous system, the prices for the various delivery methods through the USPS would be offered. 

Also, USPS First-Class service appears to be no longer offered, and this is my second problem.

I do not require Priority service, and it is quite a bit pricier than what I was paying. If I am forced to use the Priority service, I will have to almost double the shipping costs that I charge my customers, which will put me at a distinct disadvantage in selling.

So, it appears my problem is two-fold: 

One, the postage weights from which I can choose are above what I need, and 

Two, I appear to not be able to purchase First-Class postage anymore. 

I do wish to continue using Weebly, but the postage weight change, along with, it seems, no longer offering First-Class postage rates, both do raise concerns for my store. 

Any help would be most greatly appreciated.

Thanks,

Randall 

[Bernadette3]

If you are using Real Time Shipping you would need to set the weights of each product. However, even when I choose the option to create a label for your pending order and set the weight under 13 ounces, I am given the option for First Class

Does your screen show something different?

[#3]

Bernadette,

Thanks so much for getting back to me. 

I'm not using Real Time Shipping, so that won't pertain.

Now, when I go to Create Shipping Label, the lowest weight it will allow is one pound, and only the various Priority options are shown. Here is a screenshot of what the Shipping Label page looks like:

 

In the Total Weight of Package column, an option for ounces does not appear, and the First-Class option is not present in the Select Service area. Your screen allowed for those; it seems as if there is something amiss in my viewing.

Any help you might be able to offer me will be most greatly appreciated.

Thanks,

Randall  

[#4]

Bernadette,

Also, the weight listed in my screenshot was 0 lbs.; however, the problem does still appear when a weight is listed in that box.

Thanks, 

Randall   

[Bernadette3]

It's not very intuitive, but type in the ounce->pound conversion instead of using the arrows. For instance, .5 then "enter" and the options should auto refresh. 

[Bernadette3]

Sorry, not "enter" you would just click anywhere outside of the weight box.

[#7]

Bernadette,

Got it; thanks so much.

I'm sure that I did that previously, and it did not accept the fractional weight; maybe my glasses were on upside down.

Any chance that we might get an "ounces" option for weights? Not necessary, but would be nice.

Thanks again for your help.

Randall 

[chatterx]

This new format takes so much more time and its pretty dumb that we cannot just enter 9 ounces if something is nine ounces. No, now we have to figure up the equivalent. 

[Bernadette3]

Thanks for the feedback @chatterx. We just released the new labels and every day the team is making tweaks. Some of our agents in support have expressed concern for this as well. Would you or @rwosjo mind creating a feature request here on community? This way more customers can contribute their input. Thanks so much! 

https://community.weebly.com/t5/forums/postpage/board-id/IdeaExchange/search-before-post-mode/true