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One of my categories is showing twice in shop navigation. one has the items in it and the second says there aren't any items. How do i get it to stop. when i go to categories there is not 2 "words" categories.
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HI, here are the steps to remove.
Online Dashboard, Website, Edit Site, Header, Navigation, Navigation Links, click Trash Can to Remove navigation link
TERRI
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its not main navigation. in header. This is the side where categories are in shop. Even when i go to the main shop page in edit site and go to categories you can see that there is only one category "words" but it is showing twice . it is a glitch. i would like to fix. I am assuming square needs to fix the glitch. but thanks for responding
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HI, thank you for the additional screenshot. You can review all your Categories on the Online Dashboard.
Online Dashboard, Items, Site Categories (*note: any category with an arrow before it can be expanded to reveal sub-categories)
TERRI
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i have done that. there is only 1 actual category "Words" but its showing up twice on my website. Can Square please help me fix it. it is obviously a glitch of some sort. thanks
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here is a screenshot of the the categories in my dashboard. as you can see, there is only One category "Words" but going to my website online, "Words" as a category, shows twice. Once with the items in that category and then the other is empty. i have attached 2 screenshots. one is my dashboard categories. and the other is a screenshot of my website as it appears online. See that the "Words" category is showing up twice for no reason. Can square please fix this glitch. thank you
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HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.
You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.
TERRI
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thank you i will try that. i appreciate it.