Why can't I enter the expiration date when manually entering a card?

[Spider]

[The title of this thread has been edited from the original: I am trying manually enter a credit card but it won’t allow me to enter the experation year]

Trying to enter a payment manually but when I get to the month and year it won’t allow me to the use in

[#2]

I've moved your post to this thread as it sounds like what you're experiencing is related to the expiration date issue we had our engineers look into, @mdr_moore. Please take a moment to update the Square app on your device(s), and things should starting working as expected for you!

[JustinC]

Hey @Nancy2020. Sorry to hear this. Reach out to our Support Team so an advocate can file an Engineering ticket to see what's the matter. 

squ.re/contact 

[Nancy2020]

Thank you for your reply - done.

[Joe]

We will keep an eye out for your contact! Thanks, @Nancy2020!

[BeancounterCoff]

Has this been fixed?  I have this issue and i am losing business with not being able to enter certain cards

[Joe]

Hi there, @BeancounterCoff - thanks for jumping in here and checking in on this thread. This issue should be resolved. If you are continuing to experience issues in regards to entering expiration numbers for manual transactions, we would recommend reaching out to our Support Team.

They can take a deeper dive into your issue and file a ticket with our Engineers if something is up. We look forward to hearing from you!

[buddiesweaters]

Still can’t enter expiration date to my manual sale. It’s not taking the 2

[ashc]

@buddiesweaters Please make sure your app is up to date with the latest update or reach out to our direct CS team if you're still experiencing this issue. Thanks!

[buddiesweaters]

I'm updating now on my tablet. The transaction went thru on my phone fine thank heavens, so now to fix the tablet. Thanks, Chris

[grapefullsister]

This reply was created from merging an existing thread: During manual entry, I cannot enter the date> the month yes, but not the year

I have used manual entry for years.  Just yesterday (and again today with another cc)  I am not able to enter the year.  I can enter the card #, then the month's 2 digits, but it will not take "24" for the year.  The "4" shows up, but not the "2".  The "4" will move over to the left.   Help.

[Valentina]

I've moved your post over to this thread, where other sellers experienced the same issue. This was fixed in an app update we released, so I'd recommend checking for an update on your device. One you've updated your Square Point of Sale app, you should be all good @grapefullsister!

If not, you may want to look at these app troubleshooting steps as well, or let us know here.

[Dana7]

When you check that your app is updated in The App Store, it may look updated because it says "OPEN" on the right side of the screen. However, click on the Square icon to open a new screen. Mine said UPDATE. When it did, I was able to enter ALL of the information without a problem!

[Peggy1944]

This reply was created from merging an existing thread: My swipe reader won't accept the date on manually input card. WHY?

Working at home; brought home my I-phone to accept credit cards over the phone. Now, in manual input, software won't accept the date on legitimate cards. Tried several; won't work. What's going on here?  

[Valentina]

Hey @Peggy1944 - sorry to hear about the troubles!

I've moved your post over to this thread where others were experiencing this issue. This should have been fixed with the last update we released, so please check for an update to your Square Point of Sale app on your device. If you're still running into a roadblock here, please get in touch with our team directly so we can look into this with you.

[Dana7]

When you check that your app is updated in The App Store, it may look updated because it says "OPEN" on the right side of the screen. However, click on the Square icon to open a new screen. Mine said UPDATE. When it did, I was able to enter ALL of the information without a problem!

[Jcastro]

1. I can't enter the expiration date to actívated my card.

[isabelle]

Hey @Jcastro-

Have you tried updating the Square app? Let me know if that does or doesn't work. I want to make sure we get this figured out. 

[mpn52]

Credit card expiration date data field still not accepting data.  Seems to be more focused on AMEX cards in my experience.  The Square response, "Our engineers have been working on this problem" has been going on since January. Square obviously needs more highly skilled engineers because this is UNACCEPTABLE!  There is virtually no customer service, no help whatsoever. I can't think of a better way for Square to lose its clientelle.  WAKE UP SQUARE.

[jbtneuro]

I totally agree with you!  We have been losing money because of what seems to me like a minor issue to resolve.  Maybe taking our business elsewhere will have an impact?

[Rpls5663]

Holy smokes this thing is still broken!    Come on Square!  App is up to date, but the expiration date is STILL a problem!

Just as my customers expect me to do quality work, we expect you to be professional and fix the problem and not just offer lip service!

[Joe]

Hi @Rpls5663 - this original issue has long been resolved. If you are continuing to experience issues, they would be considered unique and separate, and we would recommend reaching out Support Team for further troubleshooting.

[Rpls5663]

lol.

There are other posts from this week on here.