Why can't I enter the expiration date when manually entering a card?

[Spider]

[The title of this thread has been edited from the original: I am trying manually enter a credit card but it won’t allow me to enter the experation year]

Trying to enter a payment manually but when I get to the month and year it won’t allow me to the use in

[#2]

I've moved your post to this thread as it sounds like what you're experiencing is related to the expiration date issue we had our engineers look into, @mdr_moore. Please take a moment to update the Square app on your device(s), and things should starting working as expected for you!

[Valentina]

I've moved your post to this thread as it sounds like what you're experiencing is related to the expiration date issue we had our engineers look into, @mdr_moore. Please take a moment to update the Square app on your device(s), and things should starting working as expected for you!

[jbtneuro]

I did this.

[valt]

I am having this problem still. It won't let me key in expiration dates if they have a 2 in them - most of the time. NOt always. My system is 100 % updated. Please advise.

[Basketqueenviv]

How do I update so that the expiration date doesn't freeze up?

Where do I go to update?

[JustinC]

Hey there @Basketqueenviv - 

On an iOS device:

1. Open the App Store > tap your profile icon.
2. Scroll down to see pending updates.
3. Tap Update All.

On an Android device:

1. Open Google Play > tap My games and apps.
2. Locate and tap the Square app > Update.

I hope this helps!

[Basketqueenviv]

Thank you!  I'm a little computer challenged...I'll wait until my son can do it for me...LOL!

[Joe]

Glad you got it solved, @AndyC! 🙌 And thanks for sharing what exactly worked for you! It goes a long way in helping others!

Also, that made me laugh @Basketqueenviv 😅 Also feel free to reach out if anything else comes up! 

[panworks]

no updates for square are available in apple store

[panworks]

still cannot ewnter ex. date    as of    7-5-20

[panworks]

No update on ipad at apple store

[Cana888]

I can not punch in expiration date on manual card and can not update.

[MomandSons]

I cannot input my bank card expiration year to transfer funds in my account,it will only allow one number please help..

[AshleySchwartz]

I have a card that is an 02/22 expiration date that I’m trying to manually enter as the customer is remote. The app won’t let me input a 2 once I’ve put in the month, like it’s saying it’s expired because it’s past February 2020? I’m not sure how to fix this, since the card is still good for two years? 

[gabrielpel]

I can not enter expiration dates that are 02/24 not sure why ?

Thanks 

[JB37]

My manual input will not let me use the exp date of 02/24 why!!!! It will however let me do 02/34 which makes no sense and is not the correct exp date for card

[JB37]

My manual input will not let me use the exp date of 02/24 why!!!! It will however let me do 02/34 which makes no sense and is not the correct exp date for card

[Sheila74]

I cannot process credit cards with the year 2021 anybody else having this issue and is anyone no way around it

[GoldOrch]

I’m having the same issue

[ashc]

Hi @Sheila74 and @GoldOrch!

I moved your posts to an existing thread that details an old glitch that happened some time ago.

Please update your apps and you shouldn't continue to have this issue with manually entering cards!

If you still have issues after updating the app- please reach out to our direct CS team to help further. 

[mrodibaugh]

The title of this thread has been edited from the original: Help

I'm not showing an update available in the app store, I was prompted to change my passwords, restarted the ipad just to see if that would help, I can't change the password, my boss isn't here change it.  I still cannot manually type in and expiration date for ex: 01/24... not allowing the 2.  Help!   

[isabelle]

Hey @mrodibaugh.

Thanks for posting in the Seller Community, and sorry to hear that. 

What kind of iPad do you have? Is the iOS up to date? 

Let me know so I can look into this further.