Why can't I enter the expiration date when manually entering a card?

[Spider]

[The title of this thread has been edited from the original: I am trying manually enter a credit card but it won’t allow me to enter the experation year]

Trying to enter a payment manually but when I get to the month and year it won’t allow me to the use in

[#2]

I've moved your post to this thread as it sounds like what you're experiencing is related to the expiration date issue we had our engineers look into, @mdr_moore. Please take a moment to update the Square app on your device(s), and things should starting working as expected for you!

[ashc]

Hey @Will3,

Please refer to my comment above for further assistance with this.

Thank you!

[AndyC]

Thank you for the information.

With the information you have provided, just enter a month that is the same as the current month. Enter the year. Enter the CVV Then go back and change the month to the correct month.

This worked for me, hope it helps someone else.

[junemac]

Several times in the last few weeks when manually entering credit card # - I will put in the month but it will not accept the 2 digits for the year...I rebooted..waited awhile & tried again..still not processed..Frustrated as to what seems to be wrong..

[Jay229]

The title of this post has been changed from its original: "Updated app. Reinstall app still cannot enter cc expiration date manually"

Cannot enter cc manually. Expiration date. Updated app. Reinstalled app still won’t work

[nika]

@Jay229 There's some troubleshooting on this thread. But if you're still running into this issue, can you please contact our CS team?

[BeanBuendia]

Nika you just linked to this same thread.

Was sure I would find an answer on here when searching for this issue and shocked to find it still has not been adequately resolved or answered. Totally crazy to have such an issue by a POS and Merchant Services company. 

[Petalino]

Hi there

I signed off of square system , turned my iPad off and back on and it worked. Try that 

Gelareh

[RebeccaCAFM]

What do you mean specifically by signed off the system? I am using Square integrated into another app.

[VYG]

Not able to enter expiration date when manually entering customers credit card.  It accepts the month but not the year.

[Jen5]

I am unable to enter expiration date - namely the "month" when trying to input a new card or start a new sale. Any help would be much appreciated.

[wildflowercusto]

We are unable to enter a 2 into the expiration date when using our Square stand up

[Valentina]

Please ensure that you are currently running the latest version of the Point of Sale app, @wildflowercusto. Once you've updated your app, you should be able to successfully input payment information manually.

If you are continuing to run into troubles after ensuring that both your Square Point of Sale app and device itself are up-to-date, please be sure to get in touch with our Support team so we can dig in with you.

[Spinningjenny01]

We've been having trouble manually entering credit cards to the Square app. We started using the virtual register, which is fine, but will I still be able to run credit cards through the square device without any problems?

[support_eandm]

Re: Why can't I enter the expiration date when manually entering a card?

[Villagegarbatl]

I can’t get the date to work with a manual transaction 

[Joe]

Hi there, @Villagegarbatl 👋 Thanks for joining us here on the Seller Community! Happy to have you!

Would you mind clarifying your question? - we are not sure exactly what you mean here.

All transactions taken with Square are time-stamped with the exact time the transaction was taken. Meaning that if you process a manual card-entry payment, your records will reflect the correct time in which was taken.

I will keep an eye out for your response!

[Villagegarbatl]

When I try to enter the expiration date on the credit card, only3digits appear, which means the 2 digits for the month and one digit for the year appear. For example 01/3 appears instead of 01/23. As a result I can’t complete the manual transaction 

[cbenson]

I'm sure he means the date entry when manually inputting a credit card.  It's a very, very annoying issue.  One that should be pretty up there on the todo list I would think.

[Mamaw]

I want to enter a manual charge but only a portion of the keyboard shows up. I can’t enter the information 

[Tappie]

Crap !! Please someone fix this issue. Square WILL NOT accept manual entry of C/C. On the date format it takes the month and only the first digit of the year. IS ANYONE WORKING ON THIS AT SQUARE ?

Took Square app off phone - reinstalled - logged back in. It has been like this for two months. AGAIN....PLEASE HELP !

[Retropolitan]

Won't allow me to enter year.