Why can't I enter the expiration date when manually entering a card?

[Spider]

[The title of this thread has been edited from the original: I am trying manually enter a credit card but it won’t allow me to enter the experation year]

Trying to enter a payment manually but when I get to the month and year it won’t allow me to the use in

[#2]

I've moved your post to this thread as it sounds like what you're experiencing is related to the expiration date issue we had our engineers look into, @mdr_moore. Please take a moment to update the Square app on your device(s), and things should starting working as expected for you!

[Silver302]

The same thing is happening to me on my iPhone. It will not allow me to enter the number 2 in the year.

[brucescandy]

yeah its super weird and have never had this problem, but super frustrating.

[Valentina]

Sorry for the difficulties with this today, folks. Our engineering team has been made aware of this issue and is currently looking into it. We appreciate your patience, @brucescandy and @Silver302 - please take a look at the workaround provided in this thread by @ashc while we wait for a fix.

[theartistgroupe]

Thanks!!

[Cathy1959]

Why can’t I enter an expiration code for a customer

[mdr_moore]

I attempted to enter customers number and the machine locked up when trying to put the expiration date in. Why is this entry locked? Please respond ASAP in order to clear this line of business.

[Joe]

Hi there, @Cathy1959 & @mdr_moore - thanks so much for reaching out to us here on the Seller Community. So glad you guys brought this to our attention!

I'm going to go ahead and merge your post with a thread of Sellers who also experienced this issue.

To summarize, this was an issue that our Engineers identified recently and created a fix that was pushed out in our most recent software update. If you haven't done so already, please ensure you are running the most up-to-date version of your Point of Sale app!

Let me know if you have any additional questions. We are here to help! 

[mdr_moore]

How do I get the up-to-date software in order to solve this problem in the future? I have not changed the square "pin"/software that I placed in my IPad for quite some time. I didn't have a reason to but if I need an updated software/"pin", please forward by mail.

[Valentina]

I've linked the steps you'll want to take to update the Square app on your device(s) here, @mdr_moore. Please reach out directly if you need any help following these directions!

[RCPLibrary]

When trying to end the cash drawer, I get a message saying the account doesn't have permission to do this. I can't log out either, because the cash drawer is still open. I can, however, end the cash drawer from the dashboard online.

We had this problem last year, too. It was due to an error caused by an app update.

EDIT 02/07: Everything was working again this morning.

[Joe]

Thanks for reaching out here, @RCPLibrary 👋 So sorry for the trouble on this one.

At the time of your original post, we were experiencing specific issues in relation to Cash Drawer settings and Team Permissions. Since that time, our Engineers have patched up discrepancy - and I'm glad to hear you are back in business!

I'm going to go ahead and merge your post with a thread of Sellers who were also reaching out about this issue. Please don't hesitate to contact us again if anything else comes up! 

[lizzilou]

The number “2” does not work when I am manually entering a card... why?

[ashc]

Hi @lizzilou,

I moved your post to this existing thread that was an issue our engineers implemented a fix for.

Please check out the best answer for more details and update your app to the newest version to resolve this!

[CindyR]

When entering a card manually, I can not enter anything past the month.  The program is stopping and won't take the rest of the information.  This doesn't happen every time.  It has been happening sporadically the last couple of days.

[tbecker]

Hello,

I have been having issues with manual card entry when checking out clients over the phone. The expiration date will not allow the year 21, or even allow to enter the year starting with 2. We can try putting in a different year starting with a different number other than 2. I tried multiple devices and having client reread their card number. Please advise what to do.

Thanks,

Brock 

[ashc]

Hey @tbecker,

I moved your post to the relevant thread about this issue that we were experiencing last week that now has a fix!

Check out the best answer for more details and please update your app to the latest version to fix this.

[CreativeEdge]

We are having this same issue. It will not allow us to enter the expiry date after the month has been entered. It happens on random cards. We have made sure the number was entered correctly. We have confirmed our devices are updated and on the correct time zone. We have tried entering the credit card details into our square app on different devices and it is the same problem. Has anyone found a solution to this?

[isabelle]

Hey @CreativeEdge-

Thanks for posting in the Seller Community! 👋

Take a look at the best answer in this thread for a solution to this issue. If it continues, please give us a call.

[SWBVA]

We are having the same problem. Did you get an answer?

[Valentina]

Hello @SWBVA - if you're still experiencing troubles when entering in an expiration date after looking at the best answer in this thread, please reach out directly by giving us a call. 

[southernvoice]

I am having the same issue... did you get a resolution?