New Loyalty Program: Skip Phone Number Entry

[SAWbeer]

I have seen a few discussions on here regarding workarounds to avoid rewarding stars on certain transactions (since Square has yet to add catagorical or item exclusion). One of the suggestions from Square was to "not allow phone numbers to be entered for these items at the register". This sounded feasible, though not ideal. However, we have had several instances where the loyalty screen (where the customer phone number would be entered) is skipped automatically and the customer is given stars without giving us the option to not award stars.

Is anyone else seeing 'auto-awarding" of stars?

Is there any other known workaround to bypass awarding loyalty stars?

[Sean]

@SAWbeer - This shouldn't be the case! The loyalty screen should appear after the receipt preference screen. I do know that the loyalty screen will not appear if the minimum purchase amount is not reached. Is it possible that this was the case? Did you record exactly what transactions this happened to? 

[SAWbeer]

@Sean The minimum purchase amount was reached in all cases, in fact most were well above the minimum and the patrons are being awarded stars for their purchase. The app is behaving as if it has the phone number on file for the patron and skips the loyalty screen, awarding stars automatically.

[Sean]

@SAWbeer - If you know exactly which transactions were being skipped, we can report this to our engineering team. We'll just need you to reach out directly so a supporter can open a case for you. We'd be happy to see this to resolution. 

[SAWbeer]

Just wanted to post a follow up in case someone else was seeing a similar thing happening.

From Square Support, "You are correct in your assessment-the Register app associated this customer's loyalty profile with the payment card used. Had the customer used a payment card that Square did not recognize, they would be prompted to enter their phone number (their ID'ing info for the Loyalty program)."