How can I adjust my Square Appointments open hours?

[rbvision]

I have changed my business hours under 'locations' and saved it. Then when I go to the calendar and to a specific week and click 'reset week to default' the hours it adjusts to are not the hours I have entered as my business hours.

I have tried to redo this several times and keep getting the same result. This has become very frustrating. Also, there are some days that show me as open from 3am when I have not set my hours for that time either. I wonder if there is a glitch. 

The title of this post has been edited from the original: Problem with adjusting hours

[#2]

Here's how you can edit your available hours for Square Appointments via your Square Dashboard:

1. Navigate to your calendar within Appointments, and click Edit Availability in the top right-hand corner.

2. Select either One-time change to make a change to a specific week, or Recurring schedule to make a change to your regular appointment hours.



3. Once you've made the desired changes, be sure to select the Done button to save!

If you have your Google Calendar synced with Square Appointments, both busy and free events will import from Google to Square Appointments. Because the busy events will block time on your Square Appointments calendar, this could affect your business hours.

Take a look at this article about syncing with Google Calendar - if this doesn't help clarify the funky hours, please call us so we can get you in touch with an Appointments specialist.

[Joe]

Hi @Chef-JSY - thanks for reaching out to us here on the Seller Community!

If you've given a shot to the troubleshooting steps listed above by Ashley, yet are still experiencing issues with your business hours, we would recommend flagging this over to our Support Team as soon as possible. They can take a look deeper into your settings and submit a ticket with our Engineers if need be.

We will keep an eye out for your contact! 

[kellymaine]

This reply was created from merging an existing thread: How to change my hours in my schedule?!?

Hello, I have changed my hours however they do NOT reflect on my online scheduling. Quite frustrating. Please help. 

[Valentina]

Thanks for posting in the Seller Community, @kellymaine! 😊

I moved your post here, where @AshleyK outlined two different places where you're able to edit your hours - both your business hours, and your staff hours. This should help you clear things up for you! If you're still having troubles, please reach out so we can give you a hand.

[therileyparty]

Hi,

I am having an issue with Business Hours and Scheduling Times not linking with each other.  I have Business hours set for my location which is a mobile business.  I chose to block my week or change my hours for a ONE-TIME schedule change, but it doesn't change the Business Hours.  Is it because it's happening on the STAFF Hours side and not for the business as a whole?... Also when I edited one day for a few ours of availability, one of my clients that wanted to schedule couldn't see the open time.  I made that change from the square appointments app.

[ashc]

Hey @therileyparty,

I moved your post to one of the existing threads where a seller was having the same issue.

@AshleyK provided some good tips above but if you've already gone through all this- check out some of the seller answers below or contact our Appointments team directly who can look into your setup with you and help get this fixed.

[WaggMorePet21]

I linked my square appointments with Google so customers can “book now” on Google for my services. 

In square appointments under settings I set my business hours and I am closed Mondays. 

Google still shows Mondays as available. I even made sure my hours on Google showed I’m closed Mondays. Anyone that’s booking for Monday’s, I have to call and cancel them. 

how do I fix this?? 

[Valentina]

This Best Answer by @AshleyK should get you where you need to be, @WaggMorePet21 🐶 

If you're still running into a bit of trouble, please reach out by phone so a member of our team can take a closer look at your Appointments settings with you. Welcome to the Seller Community! 🎉

[Silked_by_Abri]

Hello, I am having trouble with my business hours. They’re set the same on all accounts. But when I use my link, I am available on days that are supposed to be closed. 

[JustinC]

Are you referring to your Appointments schedule? 

[hairpainter86]

I am having same issue

[Bronze_Palms]

Unfortunately Appointments, Store Hours, and Shifts do not sync EVER. All 3 have to be updated independently.