Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years.
Posted Tuesday
Posted Tuesday
Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!
Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits
️ Kristen
Square Community Manager
Product Engagement
Posted 02-27-2024
Thanks for the loop in, @AndySQ.
Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff.
Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform.
I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform.
Let me know if there is anything else I can help with.
Posted 02-26-2024
Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.
While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.
It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.
I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.
Posted 02-12-2024
@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal. These are relatively small changes that would make a big difference, especially for businesses like yours!
All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options. Part of my job here is to amplify and share input like this to the right ears. 👂
I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.
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