Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[notpaul]

I know this feature has been requested by others. Is there any news on when it may be available?

Being able to split a single item (like a bottle of wine) among guests when they are splitting a check is an important feature for any dining establishment selling alcohol.

Let us know!

[cmparker1983]

We run a restaurant and we have this issue happen a lot.

Two customers come in, one orders a sandwich another orders a wrap and they want to split an order of fries.

I know how to split the checks evenly, but how do I split a single item such as the fries?

[VanKalkerFarms]

there is not a way to split an item like that, but you could create an item variation called half fry and make 2 transactions rather than splitting one.

[ShellBellFL4]

By chance is there a Split Item feature in the works? 

In the meantime, are there other work arounds? 

We sell bottles of wine where 2 or 3 people will want to split the cost, but then order other things so just splitting a check total is not feasible.

Thank you!

[Chad]

Hello @ShellBellFL4! 🙂

I hate to be the bearer of bad news, but this isn't on our road map right now. I'll make sure to share this suggestion with the Point of Sale Team. 

You can split the check by entering a custom amount, but you'd probably need a calculator on hand to make sure each customer is charged correctly. You would have to divide the cost of the bottle on the calculator. Then apply the amount to each split payment. 

[TheSocial]

Really hope this becomes an option if you want restaurants to keep using this system.

[GlassJudy]

One work-around would be to make a discount of 50%, then charge the customers 2 orders of fries, each with the 50% discount.  This wouldn't work if you're tracking your fries inventory though as you would be taking 2 orders of fries out of inventory instead of just one, and it's extra steps on each order which would slow checkout down.

[robsrockindogs]

Hi Chad, is this an option in the Restaurant version of Square? If so, I need to switch over.

[Helen]

Hey @robsrockindogs! With Square Restaurants you can split items into separate checks, but you can't spit a single item over multiple checks.

There's more information about check management with Square for Restaurants in our Support Center and there is general informaiton about Square for Restaurants in the Town Square blog. 

[Jesusgutierrez]

I hate not been able to do this, we have a small Mexican restaurant and every single of our tables orders Queso and they all share it so at the end they want to split the amount so that’s a nightmare for us because in a college town not everyone wants to pay for their friends Queso.