Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[Bravis17]

@_Violet Is there any update on the ETA of this feature. I understand there is more to operating system then just splitting items, but as a full service restaurant this is a very common situation. It would be nice to be able to split one item evenly for different checks versus someone having to take the full cost of one item. Just curious to know if there is even any type of progress.

[Taw1]

we need the split by seat number feature. We do many large groups that are all separate checks, and its a pain because it takes servers a long time to manually split for groups with 25 checks. This should be an easy fix and is standard on every other restaurant POS

[Jtay]

I can’t support this view enough. They said that they were working on it but that was 5 months ago.

if the tech guys are making the decision on what to prioritize than this pos will continue to suck. They need to be listening to the restaurants that use it and fix the problem now.

every platform has this feature. Just copy it and move on. Why is it so difficult? The end result is it ruins the guest experience and we have to apologize to the customer who expects this feature and more alarmingly we have to justify to our staff why we still support square as our POS

its just ridiculous that this is even a conversation. Sort it out square @_Violet 

[DSander]

I've been making this point and request for a few years and prior comments and request go back even further. This is really the one last hangup my staff has about using Square Restaurant. Please prioritize this before another change of button colors and dashboard icons and looks. Thank you

[Jtay]

square.. do you want to be awesome at restaurant POS?

simple question for you so listen up

1. split items. It’s a basic ask, if you want to be taken seriously than implement now

2. allow us to move seats WITHIN the table. More people join. Cool, they interrupt the 4 seat program and become 6 or 7. Awesome.. happens all the time. But why can’t we move the seat bills to reflect it??? Move seat 4 to seat 7??

as of now we void the seat and re ring it in to another seat. THIS SHOULD BE EASY

look at your competitors. Copy it and move on

Your system sucks on the most basic level. You're worried about look & feel but you’re ignoring the most basic restaurant usability 

im tired of how inaccessible and unaccountable this square team is

do you want to win or not??

@AndySQ 

[AndySQ]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[Jtay]

We're in the trenches with this product and yes Im vocal but it's what this team should be focused on.. Also communicate with us and set the expectations to us for beta, let alone delivery to the restaurant.

Sure you're getting friction from vendors who use this product. But for us we get it from the guests. They speak to this every day and cant understand why we're inconveniencing them by saying we cant split/ share appetizers or a bottle of wine.

Secondly our service staff rips into us because they cant move seats within a bill in order to keep large groups organized. Such a pain point.

I like square. There is a lot that works but if its not happening than tell us. Is there a timeline ???

[AndySQ]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[k_atie]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[Salute]

I agree with HowToSplititems, this is a common feature. I own a restaraunt that serves small dishes and apps. These are commonly shared and then split between patrons. I need to split an item 1-10 ways!