Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hi @AlexMPH - you're absolutely right! @makedonas, same to you. I had too many tabs open and was trying to update too many things at once and made a mistake. This feature is in beta. I'll go back and edit my previous post too. Thanks for tagging me!

Beta Test Group can be found here: https://www.sellercommunity.com/t5/Restaurants-Item-Splits/gh-p/RSTItemSplits

️ Kristen
Square Community Manager
Product Engagement

[#3]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#4]

Looping in @AdrianaPortillo and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#5]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[DSander]

a long dream of all of us. They're really dragging their feet on this essential feature. Having these workarounds is ridiculous and messes up inventory. "it's on the road map." It's a really long road! The start of this thread with the request was in June 2017!

[DSander]

Well after all these years the split check by seat number option just randomly appeared on the screen as an option. There's no mention of a feature change anywhere. There's only only option to automatically split into one check per seat. A decent start but once done, if you have couples to groups, you then have to go back and put them back together (ie, a four top where seat 1&2 are a couple on one check and seat 3&4 are together) so you split by seat, then have to go a merge 1& 2 and then merge 3&4. 

Still no option to split the cost of a single item like a bottle of wine between two checks. At least they're working on it. 

[DSander]

Typically there would be a choice to split by multiple seats. The main issue with the setup is you have seat numbers set as a modifier to an item instead of an actually seat setup initially. 

[TheParkSideCafe]

I really need this to be a feature! Same as others have said, if two people order a bottle of wine or an appetizer and want to split the cost, it should be an option on the POS. This seems like it's one of the basic functions a restaurant POS should have.

[fberguno]

Wow! 2024 and nothing yet? 

[TradersTable]

We just started using square. 4 days in and have come across this problem. We will move to another system, this is ridiculous.

[AlexMPH]

@Kassi_ , @Ria

Has there been any motion with this and your development team. We have been on Square for over 2 and a half years and have been requesting this since we moved over. As many people have stated, this is a common feature for practically every restaurant POS out there.

Once an item has been added to the check, Team Members should be able to select any item, click the "..." menu that pulls up the option to "Move...", "Comp", "Remove" with a 4th option that says "Split Item." This feature/flow would work identical to the option on the pay screen to split a check by giving the option to Split the item by a # (so 2+ where 2 = ½, 3 = ⅓, 4 = ¼, etc.). The Item Price should be divided by the number of splits needed and the item name can be updated to [[Item Name]] - [[Split Number]]. For example, an Appetizer item called "Southwest Eggrolls" for $18.00, split 3 ways would show on the check as "Southwest Eggrolls - 1", "Southwest Eggrolls - 2", and "Southwest Eggrolls - 3" each of which have a $6.00 price to them and the tax is then added to this adjusted price and would all a Team Member to split the item(s) onto their own checks with the other entrees for the respective meal.

The majority of this functionality already exists in other places/screens throughout Square, it's just a matter of adapting it to the individual item level and testing to make sure it computes correctly. 

[Salute]

He all, I’m on beta and have received the split capability. It’s fantastic and does just what we need. I assume it will go live soon. Fingers crossed!

[uptowncafe]

We have lots of customers that like to share appetizers or bottles of wine. Splitting a single item across many seats/checks is critical. The workaround of having to enter a custom amount and having the servers split that costs among the checks manually would be a time waste and would also negatively affect inventory, as we would have to void the actual item button that was initially used on the table. This is a CRITICAL feature!

[kristen]

ETA: made a mistake here! Current status is pinned at the top of the thread.

Hello, sellers! This feature request has been delivered. If you'd like to learn more, see this help article. Thank you all for your comments around this idea, it really helps our Product team see the impact updating or creating a new feature will make. We appreciate each one of you! 

️ Kristen
Square Community Manager
Product Engagement