Beta: Manage your Kitchen Directly with Square KDS, Now Testing

[kellyj]

We know your restaurant is looking for the best way to effectively manage your kitchen orders, which is why we have created Square’s first KDS. We’re looking for restaurants to help us test this new product and be part of creating this with your business top-of-mind.

With Square KDS, you’ll be able to view orders from Square for Restaurants, Square Point of Sale, Square Online Store, BentoBox, GoParrot, WooCommerce, Craverm, Chowly, PoppinPay, Ecwid and several others directly on Ipad.

🛑 Stop right there! Before you jump in, let's talk about a few restrictions and limitations. 

Here’s what you need to know:

• Square KDS is only supported on iPads using iOS 13 and above
• We do not currently support Open Tickets/Checks for this Beta
• The KDS app will work alongside your current printer setup
• Not currently available on Square Register (we'll reach out when it's ready)
• We're currently recruiting for US based businesses, but will be opening in other locales soon. Mark your Country if you're interested in testing outside of the US.

So, are you ready and willing?  🎉 Great! Go ahead and reply to this thread and we’ll kick off this process shortly.

Please join Square's Beta Community by clicking this link. You'll be able to get support for this Square KDS, interact with the team, give feedback and report any bugs that you may encounter.

Get started by replying below and we’ll reach out shortly!

[TheNest]

Awesome I want to try this 

[lior]

@TheNest 

Feel free to join our Beta Community to get started.

[jayrellr]

Hi! We currently use Fresh KDS, but would love to try this as well. 🙂

[JPWilkinson]

Have you been able to test the Square KDS vs Fresh? We also use Fresh but would like to know about the comparison.

[wayneomite]

We'd love to try this out!

[kellyj]

@jayrellr and @wayneomite

Please join our Beta Community if you haven't already and we'll get you set up to go.

We have a private group for feedback and bugs you can join in as well. We'd love to hear your thoughts on the product.

[jmb123]

Hiya -

I'd be interested in this.  We do open tickets for in restaurant, but delivery/to go/cuboh tickets are closed and that would work temporarily.

[sanfordbledsoe]

Super interested in this!

[srrose]

We're interested, but only when open tickets are functional. Would love to help!

[classicfun]

We would love to try out the Square KDS.

[streetsideky]

Is there a rough timeline estimate of when open tickets will be added?  Excited to get this rolling.  With all orders (online, dine in, to go, etc) collectively displaying on one screen would be a huge help for our kitchen.  Thanks!

[lior]

Hi @streetsideky it will be available later this year. We will reach back out to you once it is supported! Looking forward to your feedback on our KDS once Open Ticket support is rolled out.

[streetsideky]

So we tested the KDS full tilt last night on a fairly busy night since open tickets just became available.  There was one major issue we had that I'm hoping can be fixed soon.  When servers would split a ticket with multiple items on it before cashing out the customers, the split tickets would then show up again on the kds and were made again by the kitchen because they show up as new tickets.  We made A LOT of food twice last night due to this issue.  Took us a bit to figure out what was going on.  Hopefully someone can pass this along to the kds team.  Thanks!

[AnthonyD]

@streetsideky Thank you for bringing this up to our attention! Engineering is aware of this issue and actively working on it. 

We don't have an ETA on the fix yet but we'll let you know as soon as we have an update!

[shumtastic]

i would like to test the KDS out

[CITYCAKES]

Hi it's @CITYCAKES again. We do not use the KDS yet but will be in a very big way in about a month or so.... this would be a great time to get us started and be of use to you guys! Please let me know.

Chef Marc

[AnthonyD]

@shumtastic  @CITYCAKES Thank you both! I'll go ahead and send you an email with instructions very soon. 

Keep an eye out! 

[dmorano]

Hi, software developer and CTO for my local yacht club here. We’re using squares platform to run the galley, and I’m very interested in testing this new software and joining the beta. I’ve requested to join the beta community. 

Thanks, 

Dylan

[BridgetPH]

We’d love to try in 🇨🇦 !

[AnthonyD]

@dmorano @BridgetPH Thank you both for your interest! We can't wait t have you test our new Square KDS app. 

To get started, I suggest taking a look at this post: https://www.sellercommunity.com/t5/Square-KDS/Welcome-to-Square-KDS/td-p/192489

Keep in mind, that you need an active Restaurants Plus subscription. 

If you have any questions, please let @kellyj or me know.