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Can you limit delivery requests to a certain location/area or radius?

[The title of this thread has been edited from the original: New Delivery Feature]

 

First I just want to applaud the team at Square (and/or Weebly) for integrating Delivery...it was a much needed feature.  As I see in the Delivery settings page, "more robust features are coming", I'd like to implore the development team to roll out restricted delivery zones.

 

We're getting too many delivery requests for addresses that are 30+mi away from our location.  We also sell alcohol (craft beer) and thus are restricted to the limits of our ABC License.  IE. we cannot cross State lines.  Currently customers can push through a delivery no matter where they are.

 

This needs to be at the top of the development list.  Please!

 

And thanks again for the rapid response to the current state of things.  Hope all business are doing the best they can right now.

 

Cheers,

 

Ethen

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Best Answer

Hey @downeastcider and @ethenwithane!

 

Good news! 🌟 Looks like we developed a way to limit the radius/location to which you will delivery to:

 

 

 

This can be done within the Pickup & Delivery > Location settings.  Let me know if you have any questions about this. 

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HI, I have just set-up on-demand delivery. But wondering how to set-up zip codes for delivery. I just want to deliver to the same zip code as my store. I am using doordash and postmates btw.

 

How does it work? How can I know someone from California would not place an on-demand delivery while my store is located in Brooklyn, NY? 

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Hey there, @ - 

 

As far as setting your delivery radius, you can do that in the settings of your Online Store. Check out the Best Answer post by @Isabelle__ with the instructions on how to do so. 

 

There you can set the mile radius you wish to deliver to. Customers outside of the area would not be able to complete the order. 

 

Please let me know if you have any other questions. 

Kassi
Community Moderator, Square
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Hi @Kassi_ Thank you for the update. WHen I go to the delivery settings, beasue I chose postmates and doordash delivery options, I see the explanation below

 

Delivery area
Determined by delivery partners

Customers outside the area served by our delivery partners will not be able to place orders for delivery.

 

In this case, what is the radius? How do delivery partners determine it? 

 

Thanks

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Alumni

Jumping in for @Kassi here, @KolonyaCarre!

 

I took a quick peek at DoorDash's FAQ page and found this:

 

The default delivery radius is ~5 miles.

Postmates had an answer to a similar question here, and it seems like you will want to reach out directly to them for clarification about your specific area and related delivery radius. I hope this helps! 

Valentina
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is there a way to get the customer's address printed on the physical receipt? i want my in-house drivers to know where to deliver their meals from us.

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