Taxes not showing up at checkout for online store

[rmt]

I have set up the tax rates for my square website, as well as item options. Taxes are not showing in checkout.

Any suggestions how to fix? Thanks?

[JJ_]

Hello there @mfm336 

I can see your taxes are automatically calculated. When this setting is in place Square Online will only apply taxes to States where you currently have a Business location. If you need to charge taxes on every purchase (something I recommend consulting with your accountant or the Department of Revenue in your State) then you would have to configure your taxes manually. 

I hope this information is helpful!

[13thandwash]

Hello I am having the same issues. I have set up all the tax settings for my products but still showing none at checkout help please!

https://thirteenth-washington-salon.square.site/s/shop

[maineschooners]

Hi there, we are having the same issue, we operate a physical store, and sell online. Sales taxes are not being correctly applied to our orders.

Thanks!

[13thandwash]

Hello I am having the same issues. I have set up all the tax settings for my products but still showing none at checkout help please!

https://thirteenth-washington-salon.square.site/s/shop

[meemscandleco]

The exact same thing is happening to me.  Help!

[BernadetteA]

Welcome to the Community, @meemscandleco 😊

Can you please confirm your website name so we can take a look? Do you have an order number you can reference that is not applying taxes? 

[meemscandleco]

It’s working now!  I’m still very new and just building my website.

https://meems-candle-company.square.site/

[BernadetteA]

Yay! I'm glad to hear 😊 Love your scent combos, by the way ❤️

[meemscandleco]

Thank you!  My house always smells so good!

[BeeTenderly]

I am also having trouble and taxes are not showing in checkout. 

www.BeeTenderly.com

[BernadetteA]

Hi @BeeTenderly Welcome to the Community 🎉

I checked your site, and I was able to see the tax applied after entering an address on the checkout page. 

I did notice that you have quite a few tax rules setup. Is there a reason why you choose to enter the taxes manually as opposed to using the Automatic Tax Calculator settings? Typically, online sales will only charge taxes if the purchaser is located in a state where you also have a nexus, or business location. 

[hkey]

Im also having the same issues. Help!

[Nawras]

same here, the tax is zero. it seems a common issue and yet you don't have a simple solution. here is an example of an item which shows zero tax https://checkout.square.site/buy/RZU6VUZGERGYT6ISZQSYGO7O   thanks

[JJ_]

Hey there @Nawras 👋

I was able to confirm in your account that you have not setup Sales Taxes for Online Orders yet. 

You may accomplish this by visiting your Square Online Overview page and heading to Settings > Sales Taxes and setup your taxes there.

[Nawras]

there is no (  Online Overview page and heading to Settings > Sales)   . In the online checkout there is nothing g about taxes.  all this people having the same issue so the problem is with square. thanks

[Kassi_]

Welcome back to the Community, @Nawras - 

I am stepping in for JJ on this one. 

If you're not seeing this option available, I would recommend reaching out to our CS Team directly. 1-855-700-6000

They can take a deeper dive into what is missing. 

Thank you! 

[Nawras]

Thanks for the reply.  The settings for online checkout shows nothing about tax, only shipping. the tax was added to the items but in checkout the tax amount shows Zero.

Adding tax should be a simple task but it is almost a week and i can't find a solution, it is a lot of work.  We will stay with PayPal until Square improve its platform. 

Thanks

[balancegaming]

I am having this issue right now. Taxes are enabled and 2 specific products are checked for the taxes, but on checkout they are not showing up and not in the sale.

[rhelaxcandles]

Hello,

My taxes and service charge is not showing up on pickup or delivery orders. Please help!

https://rhelax-candles.square.site/

Thanks!

[JJ_]

Hey there @rhelaxcandles 

Sales taxes should be applied on the checkout page once your customers enter their address to complete the purchase. If that is not the case then I suggest you double-check that your tax settings have been configured properly under Online > Settings > Sales Taxes

If everything is set up correctly there and taxes still do not apply please let us know.

[jellyandme]

I have spent 6 hours trying to figure out why my taxes are not showing up in the checkout. I have watched videos and looked up so many websites. Even with the shipping address it’s not coming up. 

Jelly & Me Designs