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customers cards rarely work on my app. i got square so I don't have to remember to grab the hardware when going to show. Square have been useless no help at all and I have lost sales. Phones and watches work but not cards. Anyone help?
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Hi @allaussiecoins ,
Are you referring to tap-to-pay type transactions - if so, I can concur it can be quite hard to work out where the sensor is. It seems to double the issue because you have a card that you're not sure where the chip is, and your phone. this is down to hardware though, not suqare specifically.
Speculating, when you're using phone/watches I hazard a guess that because the NFC hardware is powered, that it's likely a stronger signal than a card.
If this is correct, then I'd suggest maybe spending a few $$ and buying the bluetooth reader to see whether that works better in your scenario.
This is my personal opinion only, and I realise I may have misinterpreted what you are saying.
Bruce
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