Sync between devices

[katelyn_designs]

Hi everyone, 

I’m having an issue with syncing all my items between my iPad and iPhone. I created a whole bunch of items on my phone but they’re not synced to my iPad now. Is there a way I can force sync or something? 

I thought that the same items would be synced within the same account even if on different devices… 

Thanks in advance! 

[Arie]

Hey @katelyn_designs,

Welcome to our community, I noticed it's your first post!

When you get a chance, please try signing in, and out of your account, and let us know if the items sync across then. If you have multiple locations, it's also worth checking that you're signed in to the same location on both devices. You can check this on your app by heading to More > Settings > Account. Please let us know how you go 🙂

[katelyn_designs]

Hey Arie, 

Thanks!

No luck unfortunately! I tried signing out, closing the app, then reopening and signing in and no change

Looks like both devices are logged into the same location. I don’t have more than one, I don’t think 

[Arie]

Thanks for giving these steps a try, @katelyn_designs! Can you check if both applications on the most up to date version available? 

[katelyn_designs]

Hi Arie, 

I just updated on both devices and now it has deleted all my new items from both devices. 

[katelyn_designs]

Deleted from my phone*

[Arie]

I'd love to take a closer look at your account, @katelyn_designs, as this definitely sounds odd. Unfortunately, we're not able to dive in deeper via this public forum. Please reach out to our support team on 1800 760 137. Our lines are open Mon-Fri, 9am-5pm AEST. 

[BethanyCreative]

I have also had the same problems. I did all of the things suggested and it still isn’t working. 

How did you solve this?

[Seamus]

Hi @BethanyCreative,

If you've tried all the suggested solutions and can't get things working, please reach out to our support team - they will be able to take a better look into your account and settings to try and determine what the exact issue may be here.

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "contact" to bring up a list of contact methods.