Sorry for the confusion here, @ncff!
You won't be editing your pickup instructions on this page, but rather by heading to your Online Dashboard > Settings > Pickup & Delivery > select location to view side menu > scroll down to Pickup settings > click the Edit button:
You'll be brought to this screen, where you can edit the pickup instructions:
These will appear in a couple of places. First, your customer will see them during the checkout flow, before placing their order:
After placing their order, the pickup instructions will also be included in the email that is sent to them letting them know their order is ready for pickup:
To further clarify for anyone who currently has Curbside Pickup enabled, your customers will see this messaging:
To pick up your order, call XXX-XXX-XXXX when you are outside the pickup location.
If you do not want this messaging to replace your pickup instructions, we recommend disabling Curbside Pickup, as the ability to edit this messaging is currently considered a feature request. I hope this helps, but please let me know if you still have questions! ✨
Hi! Thanks for reaching out! Aside from editing the pickup instructions, which I've included below, make sure your prep time aligns with when you want the orders picked up. This could also be causing the trouble.
In order to edit your pickup instructions and check your pickup prep times you will need to go to Pickup & Delivery on your Online Store Dashboard then select your location you want to edit. Scroll down until you see Pickup Settings (at the bottom) and click "Edit." Scroll to the bottom again and you can edit the text to give your customers their pickup instructions.
Don't forget to hit save either. 🙂
Also, can you please provide a link to the article you found that was out of date? I would love to take a look at it and see if I need to edit it or simply archive it. Thank you!
Are you wanting to edit the default text shown above, @EGallo?
The default/test email is going to provide vague information related to each fulfillment option (pickup, shipping, etc). The actual email sent to your customers will be specific to the item ordered. Did you process a test order to see the actual email that is sent - as opposed to the preview?
If so, you can edit this content by heading to your website editor:
1. Select Settings from the left-hand sidebar menu, then Email Setup.
2. Once here, you'll scroll down a bit until you see the Email Previews section.
3. I believe the snippet above is from the Order Confirmation email - so go ahead and click the three dots to the right of that option.
4. Select Edit Email - this will take you to your email editor.
5. You have a sidebar on the left-hand side of the screen - pop that out and drag/drop the Text option directly above the default text.
6. Now you'll click into the text area to edit. Once you've edited and saved, try testing an order - you should see the default text isn't included in the email sent.
You can also add images - and much more - using the sidebar menu. Let us know if questions about the editor come up! If this isn't what you were looking to do, please let me know, @tcooll77.
Are you wanting to edit the default text shown above, @EGallo?
The default/test email is going to provide vague information related to each fulfillment option (pickup, shipping, etc). The actual email sent to your customers will be specific to the item ordered. Did you process a test order to see the actual email that is sent - as opposed to the preview?
If so, you can edit this content by heading to your website editor:
1. Select Settings from the left-hand sidebar menu, then Email Setup.
2. Once here, you'll scroll down a bit until you see the Email Previews section.
3. I believe the snippet above is from the Order Confirmation email - so go ahead and click the three dots to the right of that option.
4. Select Edit Email - this will take you to your email editor.
5. You have a sidebar on the left-hand side of the screen - pop that out and drag/drop the Text option directly above the default text.
6. Now you'll click into the text area to edit. Once you've edited and saved, try testing an order - you should see the default text isn't included in the email sent.
You can also add images - and much more - using the sidebar menu. Let us know if questions about the editor come up! If this isn't what you were looking to do, please let me know, @tcooll77.
Sorry for the confusion here, @ncff!
You won't be editing your pickup instructions on this page, but rather by heading to your Online Dashboard > Settings > Pickup & Delivery > select location to view side menu > scroll down to Pickup settings > click the Edit button:
You'll be brought to this screen, where you can edit the pickup instructions:
These will appear in a couple of places. First, your customer will see them during the checkout flow, before placing their order:
After placing their order, the pickup instructions will also be included in the email that is sent to them letting them know their order is ready for pickup:
To further clarify for anyone who currently has Curbside Pickup enabled, your customers will see this messaging:
To pick up your order, call XXX-XXX-XXXX when you are outside the pickup location.
If you do not want this messaging to replace your pickup instructions, we recommend disabling Curbside Pickup, as the ability to edit this messaging is currently considered a feature request. I hope this helps, but please let me know if you still have questions! ✨
Hey @alemieux3!
Where did you read that?
You should be able to edit the content of your Online Store emails sent to customers within the Square Online Store Dashboard > Settings > Store Emails:
Receipts will be sent after the purchase is made and once the order is complete. I hope this information is helpful. Let me know if you have any questions about this! 💡💡💡
Hmmm. Just to confirm, have you all created a sender profile @alemieux3 @bluffingwildly @honeyfieldfarm?
Once you do, you'll see the following options:
Did that work? Let me know if not! 🍯🍯🍯
Okay, maybe I haven't been understanding what you're asking @honeyfieldfarm.
Are you referring to wanting to edit where it says Thank you for your purchase! ?
Before:
After:
I guess I'm confused as to which text you want to adjust on the receipt/order confirmation. Let me know!
Hi Isabelle, I'm including a screen shot of what I see. When I click "edit email" for the Order Confirmation, I was able to edit the text in the blue box at the top of the email, and I was able to edit the first line of the text under the order number ("We received your order and are getting it ready to ship out."
All of the highlighted text is not editable. I assume it is sample text provided by Square, it describes how one would pick-up their order at a storefront. This text isn't relevant or accurate to our business. When I attempt to send a test email, I get an odd email about downloading widgets. Hopefully the screenshot below gives you more of an idea of what I see on my end. Thank you again for your help.
Our problem is the auto generated portion of the confirmation email based on our profile confuses customers constantly since we use the program for fundraising sales which occur during the week with pick up on the weekend. We are unable to edit or remove the section that is auto generated. This test screenshot hopefully demonstrates our pain point. The text stating the order will be ready for pickup at 8 AM is inaccurate as we send out a pick up schedule to our customers. The customer regularly DOES NOT read anything else we have put in the header or below this large type statement.
