[New] Team member badges

[#1]

Hi Seller Community! 👋

Edit: Team member badges are now available in US, Canada, Australia and UK! 
We’re excited to announce team member badges, a fast and secure new way for your team to authenticate at the point of sale.

Badges are physical, NFC-enabled cards that you can assign to individual team members as an alternative to 4 digit passcodes. They avoid the risk of someone copying a team member’s passcode, or a team member clocking in for a friend.

Badges are compatible with Square Reader, Square Register, and Square Stand with built-in card reader. The feature requires a subscription to Advanced Access or Square for Restaurants Plus (not currently compatible with Square Appointments).

If you have the necessary hardware and subscription, visit the Square shop page to purchase the physical badges. To learn more or get help with the feature, view the help page.

Let us know if you have any questions or feedback!

[TCSlaguna]

Excited to use this when it comes out on Square for Retail.

Maybe we will have the employees get creative and doodle their names with permanent marker. Then they can wear their badges while they work so customers know their names. 

[Bronze_Palms]

Very cool! Will this be rolled out to Square Appointments at a later date?

Will the badge also serve as a way to authenticate discount codes that need to be verified by a specific staff member?

[rtfulk]

Excited for the NFC cards coming to Square Retail, we use NFC cards already and this would be a great addition.

[KayJaseLemon]

this is cool however your food truck customers have been asking for in-person text message order notifications for at least 5 years. like really!! very disappointing.

[TGPH]

when will this come to the UK?

[pigsnoseinn]

Is this out in the uk yet?

[Thefreshee]

I ordered some but unfortunately I did not know or read this u til now that it’s not compatible with appointments. I hope it will be since it’s pointless for me that we do everything with appointments. 

[Breffni]

Hi @pigsnoseinn @tph - apologies I only saw your comments now. 

This is not yet available in the UK - I don't have a timeline on it at the moment but we will let you know when it's on the way 🙂  

[BWL]

Hello, Just wondering if you are able to use NFC cards as badges for staff that aren't directly from "Ecard"? If I wanted to buy those cards from a different supplier would they still be compatible with Square Retail?

[dnw]

I agree.  We only use appointments and it has all the functionality of retail.  The 4 digit passcode is too easy to watch and duplicate.  My employees started using my passcode, so now I have to change it often.  I also have employees that I have to give dashboard access to even though they should not be using the register.  (This is a permissions issue).  If I could implement badges with appointments it would solve both of these issues.
1. The passcode can only be used with the badge

2. I would not give badges to those who should not have access to the register.

[sayra]

Hello, @BWL. 

Welcome back to the Seller Community! 

We completely understand your concerns. It sounds like implementing badges with appointments could indeed address the issues you're facing effectively.

Your feedback highlights a crucial need for enhanced security features and more nuanced permission settings. We recommend sharing your thoughts directly in our Ideate board here. Where your input can play a significant role in shaping future updates and improvements. If you need anything else please let us know. 

Have a wonderful day! 

[LW-5]

Do we need a reader for our Square register of use the badge? We have restaurant plus subscription.

[ryanwanner]

@LW-5  At last report, the only option with the register and badges is to tap your badge on the customer display. I heard rumblings about being able to hook up a contactless reader to the register, but I’m not sure where that left off. @michaelmachlin any updates?

[michaelmachlin]

Hi @LW-5 and @ryanwanner - thanks for the questions. Happy to share that there are now two ways to use team member badges with Register:

(1) Tap the badge on the customer-facing display.

(2) Tap the badge on a contactless Reader attached via USB cable to the Register's accessory hub. Note: Reader must be 1st generation v3 or 2nd generation. See how to identify your Reader's version here.

Let me know if you have any questions!

Michael

[TheKnotHouse]

Is there a way to assign a badge to an owner account?

[hemangini]

@TheKnotHouse - you can pair a badge for an owner, like any other badge for an employee! 

If you are using a device code to sign into the point-of-sale, you will have to first switch to your owner account with your 4-digit passcode. Go to Team, and you should see yourself listed as one of the team members in the team list. Click on 'edit' next to your name, and it will prompt you to go through a sign-in flow where you enter your email and password, so we can confirm it's the owner who is taking the action. After this, you can assign the badge to yourself as an owner. For more information on pairing a badge, see this help article.

[Mobilebarn]

An eta on when this will be available in Australia 🇦🇺 

[Mobilebarn]

I bought the cards stupidly without realising I can’t use them here

[hemangini]

@Mobilebarn -- so sorry to hear that! You're right, team member badges are not currently available in Australia but we are actively working on it. We're aiming to launch in Australia by the end of this year, will update this post when we do!

[hemangini]

Team member badges are now available in UK and Australia: visit Square shop to purchase badges. If you previously purchased badges from our vendor, eCards, those badges will continue to work. For more information, check out our seller community post!

cc: @TGPH @pigsnoseinn @Mobilebarn 

[Mobilebarn]

Can confirm team member badges work for everything except square for appointments on the register

[TGPH]

@hemangini Hi, that link takes me to the US Square shop, where are the team cards available to buy in the UK?

[hemangini]

Shop link for UK: https://squareup.com/shop/hardware/gb/en/products/team-member-badges-gb

Shop link for Australia: https://squareup.com/shop/hardware/au/en/products/team-member-badges-au