x

Feature request: Clarify shipping and billing information.

Email address and phone number are currently listed in the "Shipping Information" section of the online store checkout area. I just had a customer complain because she wanted to ship a surprise gift to someone, but because of the confusing form order on the online store checkout page, she entered the recipient's email address and phone number, and now the surprise has been spoiled, including the purchase price. Can we get these forms moved, or, like others have requested, can we separate billing and shipping information (including addresses)?

Tags (1)
2,497 Views
Message 1 of 4
Report
3 REPLIES 3
Square Community Moderator

Sorry to hear about the spoiled surprise.

 

Separate billing and shipping forms would definitely be useful, especially for sellers during the holiday season. 

 

I'll send this over to our Product Team, as it provides a good example of why we should have this feature. 

 

Keep an eye out for updates in the future!

2,480 Views
Message 2 of 4
Report

Any idea on an update so that customers can specifiy a shipping address different than their billing address?

1,222 Views
Message 3 of 4
Report
Admin

 

@JimmyJavaOnline Unfortunately, I don't have an update on this. I've shared your interest with the Online Store team and we'll announce any changes in the shipping/billing address options in future. Thanks for checking in! 

️ Helen
Seller Community Manager

1,211 Views
Message 4 of 4
Report