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Unanswered Questions

I have a customer that paid an invoice that I sent her. When I type in the invoice number, it comes up with nothing. When I go to her customer name, it shows th...

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Posted 09-15-2017 in Troubleshooting
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Hello, I am having some issues with my Square sales importing into Quickbooks. I keep gettin the following error: "Could not create the invoice in QuickBooks ...

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Posted 08-29-2017 in Troubleshooting
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I was using the square successfully yesterday until it stopped allowing me to enter the amount of charge. There was no problem with the reader device – accepted...

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Posted 08-13-2017 in Troubleshooting
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The status on my contactless chip reader says unavailable and I'm unable to process payments. I think it started when my phone did an update to Square. How can ...

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Posted 08-12-2017 in Troubleshooting
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So we recently upgraded from the POS app to retail for the new features like the inventory tracking. Is there a way to get a total inventory valuation? I have a...

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Posted 08-12-2017 in Square for Retail
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When I first got the account set up I didn't have any hardware and just keyed in card information into the app installed on my wife's phone. Now that I got the ...

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Posted 08-11-2017 in Troubleshooting
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I am trying to enter a manual payment as customer provided cc number over the phone. The field for the cc number is provided but not the cv, expiration date or ...

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Posted 08-11-2017 in Troubleshooting
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I'm a smoothies catering business. I want to setup an online form on my website that lets customers select items, date, time, etc. and order. Is there a way to ...

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Posted 08-10-2017 in Square for Restaurants
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Employee added. Activated. Timecards done. Her time doesn't show up for the last two weeks. This is the second pay cycle since beginning square payroll and the ...

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Posted 08-01-2017 in Square for Retail
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Re: Payroll. It appears employee must be direct deposit for them to access payroll stub info?

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Posted 07-27-2017 in Troubleshooting
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I am returning My equipment through the warranty and in the email it says to return everything including cords. I lost the charging cord. How will this affect m...

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Posted 07-27-2017 in Troubleshooting
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I created a draft invoice to send to a client, but I decided to utilize Dubsado instead to send it out. I deleted the invoice but the total still shows in my dr...

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Posted 07-26-2017 in Troubleshooting
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I send invoices to my clients and they pay online. Is there a way to set up a discount code that they will be able to enter at the time of payment?For example, ...

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Posted 07-24-2017 in Troubleshooting
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I own a secondhand retail business, is there a way to store info of person you buy from per city and police business ordinaces. Every item that we purchase need...

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Posted 07-22-2017 in Square for Retail
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When using the amount tendered on the touch screen, you have to tap it two or three times. It seems slower than other POS systems I've used. Is anyone else expe...

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Posted 07-18-2017 in Troubleshooting
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Hi, I have just started setup ofSquare and also activated my Square Retail trial. I am having trouble importing my cost of goods ? I kept getting a lot of inte...

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Posted 07-18-2017 in Troubleshooting
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Hi, a little problem that happened a month ago or so, got fixed by square engineering folks (or so I assume), and is now happeneing again. When I look for repo...

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Posted 07-15-2017 in Troubleshooting
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We just purchased the TSP143LAN printer for our new store and are having connetkion issues. The printer is connected directly to the router using the provided E...

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Posted 07-09-2017 in Troubleshooting
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I recently got a second iPad for my business. The first is correctly named "iPad 1". However, my new iPad is named "iPad 2" in the device settings but displays ...

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Posted 07-09-2017 in Troubleshooting
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I am having trouble with the promo codes working on our online store. I have the toggle on for active on the online store, and I've tried multiple browsers, and...

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Posted 07-06-2017 in Troubleshooting
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