iPad missing

[kerensa]

I ordered the POS system and on the invoice it shows everything delivered, including the ipad. But the ipad is not in the box.

[Sineaid · Accepted solution]

Hi @kerensa,

Welcome to the community, and sorry to hear about the trouble you’ve had with your recent delivery.

Orders are sometimes sent in multiple shipments, which may deliver at different times or working days. However, if your shipment confirmation email indicates that all items were successfully delivered together, then we would ask that you contact our customer success team so they can investigate this further for you. Unfortunately, we wouldn’t be able to look into this for you via the community platform, as we have a limited view of your account. 

If you reach out to our support team on 0800 098 8008, Monday to Friday, 9:00–17:00 with your order number, they’ll be happy to help.