One month after "tech dept" acknowledges bug with shipping, the problem is still there.

[GoDeeper]

It appears that nothing has been fixed at all. I just advertised a new online event, and once again, am refunding each buyer's shipping manually. Still, my on-site jibes at Weebly's incompetence are kind of fun and whimsical, I suppose.

[Adam7]

Hi, @GoDeeper.  I think part of the issue is it's not consistent, and therefore it makes it harder to reproduce to see what's causing it to want to charge shipping. I just tested adding the event to the cart and entering a billing address, and it did not try to charge me shipping. 

Do you know of any circumstances where it would consistently try to charge shipping, like "always in Chrome on my phone" or something like that?

[GoDeeper]

Thanks for responding!

It must be fairly consistent, because I refunded the shipping charge for EVERY order for the last event. I don't think all the customers will have been using the same browser or OS.

I do feel a bit like this is Weebly tech putting the problem back on me. The question I really can't answer is - how many customers do I lose when this happens to them? Hence the snarky image in the product description. I can keep doing that, but it's not great publicity for you.

[Bernadette3]

I'm really sorry you are having this ongoing issue. Hopefully the team will be able to figure out the underlying issue so they can resolve this for you.