How do you cancel Promote before the trial period finishes.

[JAK2]

I'm not ready to start using Promote just yet. Looks great though - will definitely use it later. How do I cancel it for now?

[Adam7]

Hey @JAK! If you only ever used the two free emails and didn't actually pay for a plan, you don't need to do anything right now.  Whenever you're ready to use Promote you can sign up for a plan at that time, but you don't need to worry about canceling anything.

[Complete1]

Hi,

What about cancelling Promote once we have begun paying for it?  I can't seem to find anywhere to stop the payment coming out, easy to sign up not so easy to cancel.

[Adam7]

I can remove the service for you if you'd like, @Complete.  I can also just turn off auto-renew so you can still use it until the expiration date.  Let me know whichever you'd prefer!

[Complete1]

Yes please. Can you please remove the service!

Thanks Adam 

[Adam7]

Not a problem - I've removed the service for you.

[aoli]

Hi  @Adam , can you remove the plan for me too? thanks!

[Bernadette3]

I've removed and refunded the plan for you, @aoli

[aoli]

Thank you @Bernadette ❤️

[Bernadette3]

You're welcome! ❤️

[chasingstormi]

I agree. It was super easy to sign up for, but it's not doing anything and I want to cancel it without canceling my whole website. Can you help?

[Adam7]

Not a problem, @chasingstormi. I've canceled and refunded the service for you.

[SVC]

I believe I'm signed up for the free trial too, and would like to cancel Promote before any charges are incurred.

[Adam7]

You won't actually be charged if you used the two free campaigns, since there isn't a service added to your account for that. In order to get charged for Promote you'd either need to pay for a package yourself, or get it as part of a promotional bundle (your Pro upgrade didn't include that). Sorry for the confusion!

[costumizeme]

Hi Adam, 

Can you also discontinue my promote service? I can't find the option to cancel my subscription for this service anywhere.

Site: costumizeme.com

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@Adam wrote:

I can remove the service for you if you'd like, @Complete.  I can also just turn off auto-renew so you can still use it until the expiration date.  Let me know whichever you'd prefer!

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[luanak]

Hi Adam...

It sure is difficult to turn off the Weebly Promote. I haven't used it, and don't want to keep paying until I am ready to set it up. Thanks for any help you can give me...

[costumizeme]

Hello @Adam

Can you please cancel my promote email subscription also?

Site is: costumizeme.com

[Adam7]

No problem, @costumizeme. I've removed your Promote service for you.

[apoorstudent]

Hi, I was just charged for an extra month on the Promote Growth Plan and was not made aware of the auto-renewal. I'm very disappointed that cancellation is not easy. Can you please end my renewal for next month? And honestly, if I don't get a refund for my charge today, I don't think I will be returning to Weebly in the future.

[Bernadette3]

Thanks for reaching out. I've refunded the charge and cancelled the service for you. Please allow up to 3-5 business days for the funds to return to your account. Thanks! 

[tyra2]

Adam, can you please cancel my promote as well?