I can't get Weebly to take my payment:

[fisaffie]

I have gone through the process of choosing my template and everything including my domain name. The next step thereafter, is to pay for my subscription.

After having chosen the type and length of time I want to pay for, I proceed to put in my debit card details. They are not exactly rejected, but they aren't accepted either. I have checked and rechecked that I am putting in the correct information off my card, but Weebly still will not accept the payment.

I also have PayPal and when I click on that button . Nothing happens either.

When I go back to my domain name, I find that it has been taken. I assume that it is me that has taken it , I certainly hope so as it's very important to me  to have that particular one.

I can't go forward now  as my domain name has been taken.  I have checked in my bank details, but no payment has been taken. There has been no activity there for the past three days.. I live in the UK,  but the phone number is for the USA  and I can't work out when to ring the  company to ask for their help.

Is there anybody here who can help me please? I would be most obliged.

Regards,

Fiona

[Adam7]

Hey @fisaffie!

Sorry to hear you're having trouble.  Can you temporarily switch to a different browser to see if that helps?  I'm not sure what domain name you tried to purchase, so I can't tell whether someone else purchased it or not.

[fisaffie]

Thanks so much for your suggestion, fortunately Weebly came back to me, suggesting it was a problem with my bank, and on my making enquiries to them, it was discovered that my bank had put a temporary block on my online banking account, as they suspected fraudulent activities. 

With some difficulty I managed to reach the fraud dept., and get them to release the block, and then Weebly accepted my details & gave me a 10% discount for all my troubles.

[NickyLimes]

Hello @fisaffie

That is good to hear! I am glad it worked out for you. 😃

[fisaffie]

Hi Nicky,

I was delighted with the prompt and most helpful reply from the Weebly support team  who made some suggestions, which cleared up my problem .

Weebly also gave me a £10 voucher to offset the hassles I'd been having  trying to buying a  site.  I wouldn't hesitate to recommend this company to anyone is looking  for a simple and  trouble-free way of creating a websit

Thank you, Weebly, and I look forward to along and  cordial relationship with your company.

Regards fisaffie

[Yadav]

Good Day,
I am having the same problem. I tried to send the payment for a domain after paying for my plan. I tried at least 10 times, but keep getting the error message. My weebly log in shows that the payments were received and refunded, however my credit card provider is saying that the money went through each time. but hasn't been refunded to my account. This is very frustrating. Can some please assist?

[Adam7]

Thanks for posting, @Yadav. It looks like our customer support team is looking into this now for you.

[Yadav]

Hi Adam,

I had to restart my broswer and lost contact on the live chat. The problem is still persisting. Can someone reach out to me to assist

[d842021]

I created a new site and I wanted to get on the Connect plann. Every time I try to pay for it with my card I get the same Error "Invalid card number." Its not a problem with my bank I get an sms from the bank saying Weebly charged USD 0.00 so the problem is on your end.  I need help please.

[Bernadette3]

Hi @d842021 Can you please try removing any saved credit cards under Payment Methods tab, and then try upgrading the site plan once more? If you are still seeing an error, please reach out to our support team for billing assistance. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[karnsingh]

Hi I have the exact same problem . Please help.

[karnsingh]

Every time I also try to pay for renewal with my card I get the same Error "Invalid card number." Its not a problem with my bank I get an sms from the bank saying Weebly charged INR 1.00 so the problem is at weebly's end. I need help please.

[karnsingh]

Can someone respond?
Every time I also try to pay for renewal with my card I get the same Error "Invalid card number." Its not a problem with my bank I get an sms from the bank saying Weebly charged INR 1.00 so the problem is at weebly's end. I need help please.

[Bernadette3]

I'm sorry to hear you are having trouble with your account billing. The support team will be able to help you out with this, though! 😊

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[gentlechiro]

HI

My webstite went down 2.5 weeks ago, I immediatley contacted weebly the only way possible by email.  I tried to call the US number but you cannot reach a person.  My website hosts my online bookings system which is a crucial part of my business.  I am hemmoraghing income while my site is down.

I have written email after email to sort this out, last friday a support person at their end agreed that all was in place for payment of my subscription, and he would pass it to the advanced team.  Its now Wednesday and still nothing.  This is crazy my card onlineis up to date, the payment should have been automatic renewed , but this was not done instead my website was shut down.

Customer service takes three days to respond to each email and instead of taking in the whole picture they relay one question each time, which when I answer there is another one question. Last week they said I need to verify who I was, I sent an email completeing all questions, which meant simply taking all the information off my account and emailing it to them.  Given this information is on the account, its was a totally unnecessary step.  I even had to set up my old email account with my email account provider to solve this issue, according to support.  I did that.

WTF, I tried to call again today, no answer, this is the worst customer experience  I have every expereinced, given all I want to do is pay $46.00, to get my domain subscription renewed a very simply task.  My website service I set up to run until 2024 paying in advance so that the system would not be shut down, the domain was supposed to be on automatic payment.  Weebly for some reason not only have not renewed but prevent me doing so online, for no reason what so ever.

What do I have to do, the support person called Jayme who I was dealing with, is now failing to reply at all.  I want to cry, this is affecting my business income so much.  

 I just want to pay that's it, and then get my website up again.

Weeblly is a website host if they don't know how important this stuff is, and have systems in place to support their customers, what on earth is going on.

Please help me resolve this issue. 

Gentle Chiro Mapua. www.gentle-chiropractic.co.nz

[Adam7]

Thanks for posting, @gentlechiro.

I see that your case has been escalated to our advanced support team. With .co.nz domain names, our team needs to work with our registrar to renew them from an expired state, which unfortunately means that it takes a longer than we'd like to complete the task. You should hear back soon from our team. Thank you for your patience!

[gentlechiro]

Hi

My URL is gentle-chiropractic.co.nz

I contacted this site as my website has been down for 2 weeks and all I needed to do was be allowed to pay for my domain.  I was told here by you that they would be in touch soon.  Two weeks later I am still waiting for the advanced team to contact me to reactivate my domain.  My site has now been down for 4 weeks, it is a business so crucially important.  I have asked how to get better support but have had no replies, I have phoned the number during the hours of operation but have just been transfered through a bunch of hurdles and then the phone just hangs up, no answer, no support.  I see there are plans that include more support but despite my asking on the chat, I have not had any response to my query as to how I get to that support put in place.

I thinking waiting two fruther weeks for my domain to be reinstated is being more than patient.  How can I get information from the advanced team, talk to them or receive correspondance from them that my domain will be reinstated and when.

I am about to pull out of weebly as you guys are giving me choice, as a business I can't have my website down for a month, and no idea when the domain will be resinstated.  

This is crazy.  I read a completely inaccurate review of your product.  There is not 24/7 chat in NZ,there is not phone contact for NZ, but these things are only in the very small print, tucked away when one tries to solve a problem, when once site had been taken off line.

This is apaulling.I have never come across such pathetic customer support, if you are not going to support people outside of USA then write this clearly on the website.d

Gentle-Chirorpactic.co.nz

[Bernadette3]

I'm very sorry for the frustration. The support teams are experiencing a high volume of requests at this time, but it does look like the advanced team is working on recovering the domain name for you. It shouldn't be too much longer. 

[christuba]

I've had similar experiences unfortunately in the past.  Customer services were very difficult to get through to even before COVID. It's particulalry difficult from abroad. I am based in the UK. 

I've just been trying to renew my domain phazetheory.com My card details for a VISA debit were continually shown as invalid despite me double and triple checking that they were correct (they were). I was only able to proceed by finding a paypal workaround. 

There's clearly an issue processing payments for domain renewal. I hope someone at weebly sorts it.