x

Auto-sent Reviews email needs to sync with store shipment, NOT store purchase

We are unhappy with the auto-send time options for the review email sent to the customer. We make a tailored custom product with a 5 week lead time. We want the customer to be able to write reviews but they are getting the auto email BEFORE recieving the product bc the auto email is synced with purchased date, not shipped date. It just looks bad that we have to let them know in the text of the auto email that our web platform is dumb. See screenshot below.image

598 Views
Message 1 of 2
Report
1 REPLY 1
Square

Thanks for posting, @BmoreMarie. I saw you posted this to our Vote on Features board last week, so I'm going to add a link to that to this post:

https://community.weebly.com/t5/Vote-on-Features/For-product-reviews-allow-customization-of-amount-o...

I'll share that with our Product team; if anyone else would like us to add this as an option they should visit your post above and add kudos to it.

595 Views
Message 3 of 2
Report