Generation of statistics

[asteca]

Hi,

I have a question on the generation of statistics (reports) regarding the traffic on my web site. I cannot find any data for traffic from the onset of the web site to August 2021. Is it possible that these statistics are archived by Weebly?  I know for sure that these statistics were always being generated, but now seems to be unavailable for data which is more than 1 year old. Can you clarify please.

Thanks 

[Bernadette3]

Can you post a link to your website, @asteca? If I'm understanding your post, you are saying that you have zero site data on the Insights tab from the time you published your site up to Aug '21? You can see stats for the site after Aug '21, though?

Do you recall the last time you were able to view this information? 

[asteca]

Thanks. I am using the tab "Reports ->Site activity". We constantly used that information to generate our annual reports. The Site activity data was always present.

However, the data before August 1, 2021 is no longer available....we get 0000 in terms of visits, # of pages, etc... Statistical data from August 1, 2021 up to current date are showing fine.

What happenned to the statistical data stored from the onset of the web site to July 31, 2021?

Thank you very much

[Bernadette3]

I'm not aware of any changes to how long data is stored within the Insights tab 🤔 Have you reached out to the support team about this? A rep may be able to escalate this to the advanced support team if it turns out to be a bug. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[asteca]

Thanks. I'll contact the support team.