Can I take payments over the phone with Square?

[Helen]

You can definitely take payments over the phone using a feature called Virtual Terminal - no Square hardware required! With Virtual Terminal you can accept payments from your computer.

Here is how to get started with Virtual Terminal from your online Square Dashboard:

1. Go to Virtual Terminal > then click Take a Payment.
2. Select Quick Charge to charge your customer a single dollar amount or select Itemized Sale to add an item, modifier, discount, and tax to the sale. 
3. Add an optional note to the sale. Note: This will be visible on the digital receipt and can help to identify the transaction.
4. Under Payment Method, select Manually Enter Card > Enter the card details provided by your customer.
5. Click Charge.

All of the following information is required to process a card payment over the phone:

• Complete 16-digit card number
• Expiry date
• Security code/CVV

If any piece of information is entered incorrectly, the payment will be declined. Also keep in mind that you must use the Contactless and Chip Card reader or Square Terminal to accept Interac chip or debit transaction up to $100.

You can read more about Virtual Terminal fees in our Support Centre and how to verify payment information here. 

If you are collecting payments remotely, you can also send an invoice or share a checkout link to your customer. 

Let us know if you have any questions below!

[Helen · Accepted solution]

Here's a preview of taking a quick charge payment from your computer, while your customer is on the phone: