website down

[Daman877]

looks like my site is down since square took over. can anyone point me in the right direction to fix it?

[Gold]

HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[Ria]

Hi @Daman877 - Welcome to The Seller Community, it's always nice to see a new face 😊

I know how frustrating it can be when your website goes down. 

I'm happy to take a look into this with you.

Do you mind sharing your domain if you still need assistance? 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Daman877]

Rdphotographynyc.com

[Ria]

Thanks for providing this information, @Daman877!

Looks like your site is good to go.

Feel free to let me know if you still see an issue, we may need to get you in touch with our support for a ticket to be filed with our engineers.  

[Daman877]

 site is still down. 

[Ria]

Looks like your Weebly site is: Rdphotographynyc.weebly.com

If you'd like to connect your custom domain:

First, go to your Weebly account and click on the Settings button on the left-hand side. On the Settings page, click on the Domains tab. In the Domains section, you will see a list of all of your domains. Click on the Add Domain button next to the domain you would like to add.

Learn more here.

[Ria]

Great question.

The fastest way to correct this by using the instructions above or contacting our support for manual assistance with getting your site published correctly @Daman877. 

[Daman877]

my domain name is paid til feb 2023. when i try to add it back to weebly its asking me to pay again. I never had any issues prior to square taking over. 

[BernadetteA]

Hi @Daman877

What's most likely happening is the domain is paid for, but your hosting plan is expired. Based on the history of the domain, you had a Starter hosting site which allows you to connect your custom domain, and remove Weebly branding, as well as some extra editing features. 

You will need to upgrade back to this plan in order to publish to Rdphotographynyc.com. The upgrade button is available on the main dashboard as well as in the site editor- both in the upper right corner of the screen. Once you upgrade, please log into the site editor and reconnect your domain under the Settings tab. 

You can click the blue publish button in the site editor once these steps are complete, and your site will be available online again. 

Please let us know if you have any additional questions we can help clarify. 

[Daman877]

i dont see any information on my weebly dashboard about this hosting plan. can you tell when it expired? I have no knowledge of ever having or paying for a hosting option. I checked all my invoices and ive only ever paid for the domain charge every 2 years. please explain how to correct this issue. I seem to be getting the run around and its affecting my business as I have nowhere to send customers. Thank you

[BernadetteA]

My apologies! I should have pointed that out in my first reply. 

From the dropdown in the top right corner of the dashboard, click on Account Settings. Then click on Order History on the next screen. This tab will display all of your purchases with the date and amount, plus a link to the receipt. 

If you do not see any activity, please let me know as you may be logged into a contributor/editor account instead of the master account. 

[Daman877]

starting in 2015 there are domain charges recurring every 2 years for $67.90. Those are the only charges and I never had an issue with my website or linking or anything else.

[Daman877]

1/6/21	rdphotographynyc.com - 2 years	Payment	$67.90	PayPal	print
1/6/19	Weebly Custom Domain - 2 years	Payment	$67.90	PayPal	print
2/20/17	Weebly Custom Domain - 2 years	Payment	$67.90	PayPal	print
2/20/15	Weebly Custom Domain - 2 years	Payment	$67.90	PayPal

[BernadetteA]

I see a purchase for a Starter site in 2015, but we do have limited access to accounts and backend information through this page. I recommend reaching out to the support team as @Ria and @Gold initially advised so that a rep can log into this further with you. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[Daman877]

My site never had the weebly part in it. How do I fix that?