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square register just stopped taking contactless payments

our square register including a cash drawer was working fine - then suddenly it stopped taking cash payments and contactless payments - constantly asking to insert card into the built in reader 

any ideas?????

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Admin

Hi @mupp, sorry to hear this issue has brought you to the Seller Community. 

 

This definitely sounds like something you would need to contact our Customer Support team directly about, as they have access to your account and can take a look at what may be the issue here. 

 

I see you posted this after 6 pm but I just wanted to highlight that you have 24-hour support with the Square Register so if you call outside of local business hours, you'll be redirected to our US support team who will be able to assist you. 

 

Let me know if you managed to get to the bottom of this! 

Breffni
Community Moderator, Ireland, Square
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