Why my customer not get the status of the loyalty program when I sent it

[Popcorn112]

Hi I have few questions I want you to answer

Why my customer not get the status of the loyalty program when I sent it

why my customer not get the welcome status for sign up for the loyalty program 

And why the customer can’t text join on my text list not see yes or no please help me 

[Goldneye]

HI, hopefully these Square Support pages will help.

https://squareup.com/help/us/en/article/3952-create-a-loyalty-program-with-square

https://squareup.com/help/us/en/article/6130-manage-your-square-loyalty-program