Why am I getting an error when importing my CSV file?

[deusprogrammer]

[The title of this thread has been edited from the original: CSV Import Throwing "Something Went Wrong on our End"]

I keep trying to upload my CSV with updated inventory, and it threw the below error:

It does this even if I just reupload the exact same csv file I exported.  I've tried everything.  Different browsers, adjusting the CSV file, different formats, different computers and OS's.  Nothing I do will work.  In the future it would help to have a less vague error than the web app equivalent of shrugging and throwing your hands up in the air.

[Alex_ · Accepted solution]

Hello @deusprogrammer,

Thank you for posting in the Seller Community.

Sorry to hear you are experiencing this, I definitely see how having more specific and informative error messages could provide more insight for the issue at hand. 

Please check out the full list of troubleshooting steps here, and contact our Customer Success Team if you are still experiencing issues. When directly working with that team, you have the option to email them the CSV directly, and a specialist can look over the file with you.

 Please let me know if you have any other questions by replying to this thread. 

[Kernelofhove]

I am getting warnings notices 'Cannot import items while other changes are being made. If you are unable to resolve the issue please contact customer support'

This is if I make a formatting mistake (a number in a column reserved for letters etc).

It won't then work for several hours.

Thanks

[Joe]

Hi there, @Kernelofhove - thanks for taking the time to reach out to us here on the Seller Community! Happy to have you join us here. Welcome! 

I've gone ahead and merged your post into an existing thread of Sellers who were also experiencing issues with bulk importing of CSV's. Take a look into this Best Answer from Alex! It should point you to some helpful troubleshooting resources.

If those don't seem to get the problem solved, we recommend reaching out to our Support Team directly for further troubleshooting. 

[Kernelofhove]

Thanks for this. I have at least 2 Tickets open with the support team Who get back to me every couple of days but still no nearer solving the issue. I have gone through the troubleshooting. 

[Joe]

Thanks for reaching out and letting us know, @Kernelofhove. If you have open tickets with our Support Team, they are likely working directly with our engineering team to find a solution. We appreciate your patience! 

Please let us know when they've resolved the issue for you!

[Kernelofhove]

I'm afraid I don't have much confidence in the support team as I don't get replies despite several emails from me

[Kernelofhove]

this is the notice screen I get.

[nika]

Thanks @Kernelofhove. Hang in there. They're likely working with our engineering team. But if you're not receiving an email in a timely matter, you can also call into the team.

[Kernelofhove]

I'm still getting no response from square! its pretty bad

[Joe]

Hi there, @Kernelofhove - I would echo Nika here. If you're still waiting for a status update, we would recommend calling in to our Support Team directly.