Why am I getting 404 error message when I go to view item in square?

[chrisgosnell]

Help me, Obi Wan!

I'm trying to view my new online item by clicking "view in square" and it gives me a 404 error.  I've done this with all the other items and it's fine.  

[BernadetteA]

Welcome to the Seller Community, @chrisgosnell 👋

I have not heard of this error happening before. 🤔 Can you post a link to your website, and let us know the item name you are trying to view? 

[CraftiColetti]

I  get the same error when I try to click on "all items" in my website https://crafticoletti.square.site.

[Arie]

Hey @CraftiColetti,

Thanks for writing in! I noticed it's your first post, welcome to our community 👋 

I've just taken a look at your site, and wasn't able to find a "all items" section - have you made some edits by any chance? 

[CraftiColetti]

Once you click on any item, a menu pops up on the left with categories/items. The first section is “all items”. When you click on that, you get the 404 error. HTTPS://Crafticoletti.square.site

[CraftiColetti]

Here's a direct link https://crafticoletti.square.site/shop/11

[JJ_]

Hello there @CraftiColetti 

I visited that link and was able to access the item. Please let me know if you are still needing help with your Square Online Store.

[CraftiColetti]

My website works, but the “all items” link does not and gives a “404 page not found” error.  I’m not sure where you looked because it still doesn’t work.

[JJ_]

Hello again @CraftiColetti 

I was able to find the problem and have corrected it for you. The All Items page should now be displayed correctly, I will keep an eye out for your confirmation.

[CraftiColetti]

It works now!!!!!  Thank you so much.  Was there something that I did to cause the problem?

[JJ_]

It seems that your Shop page was not visible to the public. There is no actual way to determine at this time if this was something done by accident or internal. The good news is that is working like a charm! Glad to help!

[Benwahbe]

Hi JJ,

I am having the same issue with my website.  When looking at items to add to cart, the All Items button on the left gives a 404 error.  Here is a link to a category page that has the issue.

https://www.issaquahtrike.com/shop/4

What could be causing this issue?

Thank you,

-Ben

[JJ_]

Hey there @Benwahbe. I was able to look into this for you and should be working as expected now. Please let me know if is working as expected.

[user100101001]

I am having the same issue. The items work individually and by category, but when I hit ALL ITEMS, I get Page Not Found 😞   925showcase.com

[_Violet]

Hi @user100101001 - I'm sorry to hear that this issue with your online items has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for non-visible items listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance. It's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. 

I hope this helps!

[mountaingold]

I am also having a similar problem. When I click on any of the four items we are selling it says error 404 page not found

https://www.mountaingold.au

[bfearless]

Hi,

We're experiencing the same issue. Can it be fixed. Link to error message on our site: https://www.b-fearless.shop/s/shop?page=1&limit=60&sort_by=shop_all_order&sort_order=asc

Thanks!

[JJ_]

Hello there @bfearless 

Our team was able to fix the problem. It looks like your shop page got either removed or never created successfully. We went ahead and activated that for you and you are good to go.

Thank you for reaching out here in the Seller Community!

[mountaingold]

I am also having a similar problem. When I click on any of the four items we are selling it says error 404 page not found

https://www.mountaingold.au

[Ellie_]

Hi there, @mountaingold,

It looks like this is just a setting that needs to be adjusted. From your Square dashboard, go to Items, go to Categories, you will just need to change Online Visibility from hidden to visible on the relevant sites. Items should start to load shortly after. Please let me know if this helps!

[mountaingold]

Hi Ellie, 

Thank you so much. It did work. Appreciate your help.

Kind Regards
Mountain Gold Team