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Trouble with "reports" and the way Square is totaling Gross Sales and Taxes

As the title States, my reports are all kinds of wonky and just.. wrong. The only number that seems to be right 100% of the time is their processing fees and what gets paid to my account, but this is overall very troublesome. I need to keep two sets of books and can't rely on square to tally my information correctly come tax time or when I have to pay on sales tax collected. I'm worried their info against mine is going to cause an issue. 

 

I have had a sale for $215.18 that also included a 15% discount. Under gross sales as $204, not $215.18. Reports does correctly identify the 15% off as $182.90, but incorrectly shows the included 6% sales tax as $10.35 when it is actually $10.97. The Service sold was one I had saved under Services, I double checked the taxes and all, it's all correct, but they underreported Gross sales and sales taxes. 

 

Another service payment for $100 flat, gross sales is $94.34 and taxes are $5.66... not $6 which is 6% of $100... 

 

Another Service for $135 which was Cash not card shows as $127.36 and sales tax as $7.64... together they total $135, like how all the others match up to the actual total, problem is, it's the wrong tax amount! It should be $8.10. 

 

A few times discounts weren't applying correctly either. Is this a bug? A general issue? How can I fix this?? I really like square overall with all they offer, but this is going to force me to change processors if I can't fix it. 

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Automotive Detail and Car Wash Services
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@MPG It is super hard to diagnose this without seeing the actual transactions and how the taxes are set up and the tax rate etc.

 

from your $100 example, it looks like you have the tax set up to be included rather than added on.   that math works out exactly.  actually, I just did your other examples and I'd say the taxes are for sure set up to be with tax included rather than add the tax to the item price.  

 

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Square Champion

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@MPG It is super hard to diagnose this without seeing the actual transactions and how the taxes are set up and the tax rate etc.

 

from your $100 example, it looks like you have the tax set up to be included rather than added on.   that math works out exactly.  actually, I just did your other examples and I'd say the taxes are for sure set up to be with tax included rather than add the tax to the item price.  

 

Screen Shot 2021-08-27 at 6.45.48 AM.png

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Woah! I didn't even think of that. I do have it included. So the $100 sale DOES work out to $94.34 plus $5.66 sales tax. 

 

So if I had the sale set as $106 it would properly break down to $100 gross and $6 sales tax. Duh. 

 

Thank you! 

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