Hi there,
I'm sorry to hear you're experiencing issues with your device not being supported on your Android phone. Here are a few steps you can take to troubleshoot and resolve the problem:
Verify Device Compatibility:
- Double-check that your Android device is compatible with the Square app. You can find a list of supported devices on the Square Support website.
Update the Square App:
- Ensure that you have the latest version of the Square app installed. Go to the Google Play Store, search for "Square," and make sure the app is up to date.
Restart Your Phone:
- Sometimes, a simple restart can resolve issues with app compatibility. Turn your phone off and on again to see if that helps.
Clear App Cache and Data:
- Go to your phone's settings, navigate to “Apps,” find the Square app, and clear its cache and data. This can help resolve any potential conflicts or corrupted files.
Reinstall the App:
- Uninstall the Square app from your device and then reinstall it from the Google Play Store. This ensures that you have a fresh installation of the app.
Check for System Updates:
- Make sure your Android operating system is up to date. Go to your phone’s settings, look for system updates, and install any available updates.
Check for Known Issues:
- Sometimes, there might be temporary issues with the Square service. Check the Square Status Page to see if there are any ongoing issues.
Contact Square Support:
- Since you've already sent emails to Square Support, they should be able to provide further assistance. Make sure to mention all the steps you've taken so far to troubleshoot the issue.
If the problem persists despite trying these steps, Square Support can offer more detailed guidance specific to your account and device.
I hope this helps!
