We are a food truck business that utilizes a Square stand with iPad connected to a cash drawer, receipt printer, kitchen printer, an iPad running Square KDS, and, most recently, a Square Terminal for use outside of the food truck. Our cashier takes orders from within the food truck, and the customer completes credit card transactions outside of the window using the Square Terminal. We implemented the Square Terminal so that our cashier wouldn’t have to constantly put the iPad and stand out of the window for the customer to complete the tip/receipt screens. The cashier doesn’t stand outside of the food truck as sometimes we need them to stop and quickly turn around to help assist the other staff preparing the orders.
The issue we are running across since connecting the Square Terminal to our system is that our Square KDS now displays “For Here” on each line item on our tickets on the KDS screen which makes the tickets unnecessarily longer than they need to be. This only happens with credit card transactions. Cash transactions display line items correctly. I’ve looked through the Square point of sale settings, Square Terminal settings, and online via the Square account to access the dashboard, payroll, etc. and have been unable to find anything to address the issue. We do not accept online orders and have them turned off. We are not really sure what is causing this behavior. If we disconnect the Square Terminal and put the iPad and Square stand out the window as we had been doing before for the customer to finish the tip/receipt screens, the issue disappears. The Square Terminal has to be causing this issue. Any help addressing this would be greatly appreciated.
Normally, a ticket would look like this:
1 1 pc
Breast
Fries
1 2 pc
Leg
Thigh
Coleslaw
With the terminal connected, this appears:
1 1 pc
For Here
Breast
Fries
1 2 pc
For Here
Leg
Thigh
Coleslaw
That text displays on every single line item on an individual ticket.
