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Square Chip Card Reader not working properly
its been like 5 months my card reader is not working please help me out i tried everything i always do manuel some customers don't like it.
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What exactly is the problem? Not connecting? Timing out? Are the lights coming on at all?
I'd stay start with this Contactless Troubleshooting help file, and if you give us a little more detail we may be able to figure out where the problem is.
If the reader is shot, you can submit a warranty claim, but you'll have to contact customer service to get the ball rolling on it.
Golden Pine Coffee Roasters
Colorado Springs, CO, USA
Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.
Happy Selling!
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Our contactless chip readers are not accepting chip payments but will still accept tap payments. The reader is connected as should be and everything is work aside from chip payments
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Hello @KulshanBrewing!
Welcome back to the Seller Community!
Give some of these troubleshooting steps a try to get your Contactless + Chip Reader working in tip top shape!
Also, if your reader is less than a year old, you will have the option to submit a warranty to get a replacement reader.
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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Hello @Kassi_ ,
Unfortunately none of the troubleshooting steps have worked.
I know that the reader is connected correctly because tap payments are still processing. Could this be an issue with Square itself?
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