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Square Appointments: I can't add the 'Book' button to my Instragram business account

Hi I tried every possible way to make the book button on my Instagram business account and I can’t. 

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Square Community Moderator

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Hi again, @MtLaurel 👋 This should be under "Appointments for Square", as shown in the screenshot below

 

Screenshot 2023-12-19 12.50.23 PM.png

Violet
Community Moderator, Square
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Square Community Moderator

Best Answer

Hi @utpmiami - Thanks for reaching out to us here on the Square Seller Community👋

 

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

 

I suggest starting out with these troubleshooting steps:
 

When you’ve synced Square Appointments with Meta for Business, you may receive an Admin Permission Required message. This error occurs when the admin of a Facebook Business page or Instagram Business profile requires admin access to the Facebook Business Manager account to make changes.

 

For a staff/team member trying to connect, they will need to enable the permissions set via Facebook Business Manager. To do so, go to Account & Settings > Manage subscriptions to Square services.

  • For Add-on Businesses, access Facebook Support — this will provide an email and chat option.
  • For Admin Permissions issue, select the Selecting and connecting assets topic.

To get admin access granted to add a Book Now Button, visit the Meta Business Help Center, particularly this help article: Add People to a Business Account and Add a Business Asset.


If this doesn't improve things,
please reach out to Support directly by logging into your Square account and heading here for further assistance.

 

I hope this helps!

Violet
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Admin

@Vanessal123 Thanks for confirming. I've moved this thread here so you can see @ashc's information above. Looks like there is a fix for this specific issue that's in the works. We'll update this thread once we've heard from our Engineers.

nika
Beta Community Manager, Square
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Has the issue been resolved? I have a business IG account connected to my FB business page and my info is set up on square appointments. I add the button feature to my IG, it works on my end but it doesn't show up live? I contacted IG, but no response. 

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Square Community Moderator

@nolascosen It's still occurring and in progress. It's on Instagram/Facebook's end unfortunately so we're still waiting on the fix to happen.

Ashley C
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I've been tryin to ad a button to my IG profile, I get all the way though and logged into square... but then it tells me I need admin access?  I am the admin.... all of this is my accounts...  how am I supposed to remedy this?

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Hi ! 
You should check facebook (Meta), because instead of main this simple, it’s not… lol 

 

try this : 

 

so that happened to me too : just make sure that in facebook Meta it’s clear under “page role” that you are the owner, administrator. 

and that the page role is attached specifically to the insta page you are trying to link.

 

Facebook xyz+insta xyz + square xzy = it works 

 

I personnally have 2 instas so That’s why I had to make sure my square button was being linked to the proper insta I wanted

 

-Once I double checked that, it worked for me. 

- if you can, do it from a pc, much easier 

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Thank you for this information. I am having the same EXACT issue. I look forward to the udpate.

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Square Community Moderator

Thanks for your patience, @Ageters! We will be sure to update everyone here when more information is available.

Joe
Community Moderator, Square
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How do I connect square to Instagram??? I click edit profile & go to actions but I don’t see square, I see other booking companies except this one. 

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Admin

Hey @Kaylendidem-

 

It sound like you're trying to link Square Appointments and Instagram. Please take a look at @Nkist's post, and keep in mind that you will need the following in order to link the two:

  • A business profile on Instagram
  • Your Square Appointments online booking site turned on

Let me know if you're still having trouble with this so we can explore other troubleshooting steps. 

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I still need help as to I still can’t find the “square appointments” when I click add an action button. My account is a business account and everything required to need to put the link but still having trouble or for past 2 weeks!

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Why doesn’t ‘appointments by square’ show up as an option on action buttons through business Instagram pages anymore?

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Alumni

Hey @Studiobeauty 

 

Our Engineers are aware and are working to make the Instagram link available again. Keep tabs on this thread that I moved you to in case, as we'll be announcing updates here 

Justin
Community Moderator, Square
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@JustinC  ok, thanks will do

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Alumni

This is a known issue our Engineers are working to fix. Thanks for your patience. I've merged you to a relevant thread so we can easily find you when we announce a fix 🙂

 

@Gxxbe

Justin
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May 4th 2020 3:41pm

Square booking still missing from instagram action button. YES I’ve done everything via your instructions.

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Yes I have done the same as well and have been patiently waiting for this to be fixed. Any updates as to why it’s taking so long?

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I’m right there with you all. I have Been waiting for weeks for this issue to be addressed. Very disappointing. 

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I can’t find “appointment by square in my Instagram business

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Square Community Moderator

Hey @Flashwashh,

 

I moved your post to an existing thread where I shared more information about this not showing on Instagram at this time.

 

Please read my Best Answer for more details. 

Ashley C
Community Moderator, Square
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Im having issues with this as well, I’ve been trying for a week now and can’t seem to get it to pop up. No square appointment option when I go to add action button. Any help with this issue?

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Same here, very frustrating since this is how I operate my business. Need support on this ASAP

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