Square Appointments: I can't add the 'Book' button to my Instragram business account

[Vanessal123]

Hi I tried every possible way to make the book button on my Instagram business account and I can’t. 

[_Violet · Accepted solution]

Hi again, @MtLaurel 👋 This should be under "Appointments for Square", as shown in the screenshot below

[thelashbabe904]

Square says you can post a "book" button on your business Instagram profile, but what I have read online says that Instagram is not set up with Square. Does anyone know how to do this?? HELP!

[Helen]

Hello @thelashbabe904! Square Appointments does integrate with Instragram now! Follow the steps below to add the Book button from your Instagram business profile.

First of all make sure you have:

1. A business profile on Instagram.
2. Enabled your Appointments online booking site.

Then, from Instagram: 

1. Go to your business profile on Instagram > tap Edit Profile.
2. Click Business Information > Contact Options.
3. Tap Add an action button > select “Appointments by Square.”  
4. Enter your Square Appointments online booking site URL. (You can find your URL from your Appointments dashboard or from the Appointments app: tap Settings > Online Booking > Square Booking Site.)

[thelashbabe904]

I’ve done all of that but for some reason, the “add an action” button does not show up on mine! 😫 under Contact Options all I have is email, number, address. 

[Helen]

Hmm, that's strange @thelashbabe904. Just to confirm - do you have a business profile on Instagram (the steps to switch are here)? 

[thelashbabe904]

So strange! Yes it’s a business profile, I’ve attached a Facebook page to it, I’ve added my address and everything! 😔

[Helen]

Thanks for double checking that for me! I just checked with our Appointments team and this is an issue that Instagram is working on as we speak - I'm so sorry for the trouble and confusion it has caused!

I'll post here again when this has been resolved. (I anticipate it'll take 24-48 hours but I can't make any guarantees yet!) Thanks for your patience in the meantime. 

[thelashbabe904]

Thank you sooooooo much!!!!! 

[Helen]

@thelashbabe904 I'm sorry for the delay. I wanted to let you know we're still working on this and I'll reply here as soon as I can confirm this issue has been resolved! Again, I really appreciate your patience with this.

[Lenadi]

I’m having an issue with adding the book me button to my business Instagram account.  Doesn’t say why.. please help 

[isabelle]

Hey @Lenadi!

Are you receiving any type of error message? We would actually suggest reaching out Facebook/Instagram for support. Please feel free to circle back with your findings. 

[Lenadi]

It doesn’t say why - no error message.. and reaching out to fb/IG is completely pointless as they never respond. 

[isabelle]

Hmm. Okay, that's unfortunate @Lenadi. Please give our Support Team a call. They can take a look at your account on the backend. Sorry about this 😔 

[Helen]

Hi again @thelashbabe904. I've just heard that this issue has been resolved and you should be able to add the Book button to your Instagram account. 

Please reply here to let me know if you're still experiencing issues with this! 

[Flashwashh]

It doesn’t show any square appointments any where 

[isabelle]

Hi @Flashwashh-

I moved your post to this thread. We're experiencing some issues with the Instagram integration but should be back up and running soon. We'll post an update here once we've confirmed that it's resolved. Sorry about that! 

[CoastalBliss]

Hi Helen, I have followed instructions and I get all the way to the end, then it says, ádmin permission required´. Please help.

[MayaP]

Hey there @CoastalBliss I am sorry you are experiencing this as well, how annoying. To confirm these are the steps you have followed? 

[Lashful]

It doesn’t allow me to sign in. I try to type to sign in and it won’t allow me to but it does allow me to type to set up. I already have one set up, I don’t want to create another. Do I redownload insta for it to allow me to type?

[Lashd]

I’m in the exact same position. Can’t type in the sign in box but can create a new account? Odd. Need help asap 

[DesignsByDallas]

I get as far as entering my square email/phone number and it will not let me type anything. I have tried on multiple devices, refreshing, closing and reopening, absolutely everything. It will not let me add my information so that I can add the booking button. Send Help!!