Square Appointments: I can't add the 'Book' button to my Instragram business account

[Vanessal123]

Hi I tried every possible way to make the book button on my Instagram business account and I can’t. 

[_Violet · Accepted solution]

Hi again, @MtLaurel 👋 This should be under "Appointments for Square", as shown in the screenshot below

[Vanessal123]

No error messages but when I go on Instagram to put contact options then where it says add an action button the square app doesn’t show up on their request. 

[chandlertarot]

I am having the same problem, and I found this error. Can you help?

[ashc]

Hi @Vanessal123,

Is your Instagram a business account or regular account? 

[ashc]

Hey @chandlertarot and welcome to the Community.

Also ATTN: @FANDFREIKI

I reached out to our Appointments engineering and they confirmed that this is a known issue.

They're currently working on a new integration to link Instagram with Appointments so thanks for hanging tight while they work on this. They're looking to complete this within the next month. I'll be sure to update the thread once I know more for sure. 

[KM28]

Any updates on getting Square to be a choice in the action button for Instagram? I would really like this to be an easier option for people to book. 

[Merari]

Is the issue with integrating Square Appointments to Instagram resolved? I've tried several times to set up mine but Square doesn't show up on the list of businesses under "Add an Action Button". 

[JackieGalvin]

Has there been any news on the integration of square appointments to Instagram???? This will be my clients main booking tool and I cant see the Square option yet? @ashc 

[msalazar1]

Is there an approximation as to when this feature will be available again?

[ashc]

Hey @JackieGalvin and @msalazar1,

We'll be sure to update the thread whenever we hear from engineering.

Thanks for your patience. 

[JsonTheBarber]

After all of the steps are taken to connect my booking button, this is the screen that I see which stays there for hours or until I close and reopen the app. Does anyone else have this problem?

I've had the booking button before and it has magically disappeared.

[FANDFREIKI]

Thank you!

[DivinelyTy11]

Hey! I’ve been using the book button on instagram for several months and now it’s gone. Is it coming back? Also I noticed a few spam emails about fake refund requests. Is this why the button has been removed?

[Vanessal123]

It’s a business account 

[Sassy_minks]

How can I get my online button to work on Instagram? Square appointments is not one of the options to select so my clients can book on my Instagram page?

[mattd]

Welcome @Sassy_minks,

Great idea to set up bookings through your Instagram account. First, you will want to make sure that you have your Instagram business profile setup, here is the Instagram help page on setting up the professional profile. Then you will need to integrate Instagram and Square Appointments by performing the following steps, as according to Square:

Activate Booking with Instagram

If you meet the below criteria you will already be able to see the Book button on Instagram:

• Have linked your Instagram account to their Square Appointments online booking site.
• Have added your Square Appointments online booking site URL to their Instagram business profile.

In case you don’t meet the above criteria, you will need a business profile on Instagram and have your Square Appointments online booking site turned on.

To start receiving bookings through Instagram:

1. Go to your business profile on Instagram and tap Edit Profile.
2. Click Business Information, then Contact Options.
3. Tap Add an Action Button and select Appointments by Square.
4. Add your Square Appointments online booking site URL.

[nika]

Hello @Sassy_minks! Happy to have you here in the Seller Community. 😀

While @mattd is correct, one thing to note is that we're experiencing some issues with the Appointments/Instagram integration. If you have trouble connecting the two, that's why. Our team is aware and working on a fix, so when that's released we'll make sure to update you and others on this thread.

Thanks!

[Suds2020]

Thanks! Just following along, because I’m still having the same issue. Although I notice now that you can add a Gift Card button for Square, so hopefully that means the scheduling button problem is almost fixed. 

[Goldrushray]

I log in to my square account through Instagram but in the end it says I need admin permission. Where do I give myself permission at?

[ashc]

Hey @Goldrushray and welcome to the Community.

I moved your post to a thread where this question has been answered about linking Instagram for booking.

Check out the Best Answer above for details. 

In the future, don't hesitate to search your question first here or on the Support Center for your quickest answer too!

Any further issues will need to be directed to Instagram directly since it's a third party integration. 

[artonawt]

My instagram @reikibyrio used to have a successfully linked square appointment booking button, but as soon as I started the process to link my shop as well, the Book button no longer links with square. After logging in through the "Appointments for Square", I select my account, Ad account, pixel, etc & then proceed, it says, " Can't connect to appointments for square" "Something went wrong while connecting appointments for square to Instagram.

Please help as I was so excited for my launch but now have to deal with this.

I have both services for booking as well as items to sell on my shop on Square. Thank you.

[ashc]

Hey @artonawt and welcome to the Community.

I moved your post to an existing thread where I provided the exact instructions on how to link it and what needs to be done for it.

If it's time sensitive and still not working, I highly recommend reaching out to our direct Appointments team in the future to have a look right away since other sellers in the Community may not respond right away and that's what the Community is intended for.