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Shipping Method message at Checkout

At checkout, customers received message "shipping metod no longer available. Only shipping method is (and should be) free shipping.

Any suggestions for a fix?

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I had something similar happen to me a few months ago. I searched all my settings and found that somehow (not me) my shipping setting had changed on the Square/Weebly website. Very frustrating.

Go into your Shipping settings on your online dashboard and also check your Checkout settings. I found out that all my shipping settings had mysterious disappeared and my checkout settings was toggled to 'not accepting online orders'. Very weird to say the least. Good luck.

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I started getting the same error issue recently even though I have been selling successfully for the last year with not changed any settings.  I verified my Checkout still shows Accepting Online Orders? 

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Square Community Moderator

Welcome to the Community, @Loadrunner562

 

Thank you for double checking those settings in your Online Store.

 

 

Since the other options didn't restore your ability to accept those Online Orders, I am going to recommend contacting our CS Team directly. This could be an account specific issue, so they can reach out to our engineers to dig deeper. 

 

 

Kassi
Community Moderator, Square
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In talking with customer service, a glitch happened in the shipping section and this has now been escalated up to a bug.  To fix:

- go to your Online Dashboard > Settings > Shipping

-Under Destination Regions & Rates click on blue button to Add a rate under United States

- Title new rate as Free Shipping and choose All orders

-Save

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Square Community Moderator

Thank you for sharing that fix, @SByersPhoto! Much appreciated. 

Kassi
Community Moderator, Square
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