Selling both digital and physical products

[cjgooch]

I am new to the platform, and I am wanting to sell both physical and digital products. I started by adding my physical products, but now I don't have an option to choose digital when I create a new item. After looking up answers, it looks like I should be able to do it after clicking "More Options" at the bottom of the Add Item page, but instead, my option to change is greyed out. 

Appreciate any help. 

[Goldneye · Accepted solution]

HI, you can select Digital under Item Type, then the input options will change to reflect Digital information.

Please know with Digital items they must be sent manually.  There is not an auto-delivery after purchase option.

[the_social]

I too am looking to sell digital items, in my case it's tickets to my events.  However when I go to create a new item I don't see an "item type" anywhere.  Was this feature removed?  I see "Category" "variation" and "custom attribute."  Please help!  Thanks,\.

[Goldneye]

HI, the feature was not removed.  Your site might be on the Menu Format template and not the Retail Format template.

Menu

Retail

To change to Retail

Online Dashboard, Website, Edit Site, Shop All click the 3 little dots, select Switch Template, popup to select for Shop All (Retail Features).

[rusticriverfarm]

I had the same problem and it took me forever to figure out! To change to physical or event etc... you have to be on the "online" side.  I was trying to change it from the main item area. The main area only shows categories.

[Kaikehawaii]

When will this options be available, how soon can we expect it?

[AshleyK]

@Kaikehawaii We, unfortunately, don't have a timeline for when this will be released.

[Starofficially]

check out my steps below to sell digital products luv

[freeshipping]

there is no "Item Type" in my hub. 

[mattwells]

I noticed this thread about wanting to sell both physical and digital products on the Square platform. While Square has some great built-in features. I wanted to let you know about SendOwl, a digital delivery service that now integrates directly with Square Online stores.  With SendOwl, you can automatically and securely deliver a wide range of digital products to your customers immediately after they make a purchase - no manual sending required!  This includes everything from ebooks and courses to software, music, event tickets and more. 

If you're serious about scaling your digital product sales without the hassle of manual delivery, I'd highly recommend checking out SendOwl's integration with Square Online.  It could be a game-changer in streamlining your operations and providing an awesome experience for your customers.

Feel free to reach out if you have any other questions! I'm happy to chat more about how SendOwl has helped other creators and entrepreneurs grow their digital businesses. 

Best,

Matt
(Shameless plug as I work at SendOwl)

[BernadetteA]

Thanks for sharing, @mattwells

[Starofficially]

Hey luvs, the option to sell digital products is available it just takes a few steps to get there. Here goes the steps: 

From a PC, log into your Square Dashboard. 

Click the 3 lines in the top left corner 

Below the 9 boxes you should see a list of options

Click the one that says "Online"

Then, In the middle of the page click "Add A Item to Sell" 

Then the blue "Add Item" button

Then, In the top right corner click the blue "Create New Item" button

Now you should be able to change the Item Type to "Digital" 

I hope this helps you guys!! Happy Selling! Much LOVVEEE!! 

[Kaikehawaii]

Thank you very much Starofficially! I will check that out.

[Bronze_Palms]

I noticed this thread already has a "Best Answer" so I wanted to ask you how your digital sales are doing. Curious to hear how you are advertising your digital products. Thanks!