Items Not Importing from Square to Weebly Performance Site

[quiltshop]

As of January 1, 2021, new items in Square Inventory are not importing to my Weebly Performance Site (which is set to sync with Square). Automatic and manual imports are failing. Square Support has called it a "bug" with no eta for resolution. They suggested I rebuild my entire website from scratch on the Square MySite. Which is, of course, ridiculous. I've spent dozens of valuable working hours building my website via Weebly and inventory synced just fine for two years. Then, poof, it stopped. Are there any other reasonable solutions?

[nika]

Hi @quiltshop. How long ago did you speak with our Support Team? I haven't seen any issues regarding item imports so I'd like to look into this a bit more.

[quiltshop]

Thanks for your reply @nika I last connected with Square Support on 1/26/21. As of today, new items are still not importing. Any help towards a resolution is appreciated!

[Joe]

Hi there, @quiltshop - stepping in for Nika, here. So sorry to hear about this experience for you, as well as the solution offered by our Support Team. 

We'd love to take a second look into this, or at least follow up in regards to this reported bug. It's very difficult for us to troubleshoot these kind of issues from the Community, being that we can't get direct eyes on the issue.

We will keep an eye out for your contact!

[quiltshop]

Hi @Joe 

Thanks for your reply. What is the best way to make contact and get the issue in front of the right set of eyes?

I have engaged directly with Square Support several times over the last month (via chat and email) with the same non-solution. Posting in the Community was my last ditch effort to source a viable solution. I am willing to try engaging with Support again if it saves me from rebuilding everything from scratch. 

Thanks!

[Joe]

Hi again, @quiltshop - the best way to reach out to our Support Team is through this direct link here.

If contacting support doesn't seem to resolve the issue for you, hopefully we can generate some dialogue with other Sellers here that may be able to offer a workaround.

[quiltshop]

Hi @Joe 

I've just emailed Square Support asking for another review of the issue. I would really rather stick with Square than find another eCommerce company, but obviously, if I can't import new inventory to my Performance Site, my business will lose sales as a result. In the current economic climate, every sale counts. I've spent thousands of dollars working with Square over the last two years, only to be brushed off by eCommerce Support for over a month with this issue.  

[Joe]

Thanks for doing that, @quiltshop. Keep us updated, hopefully we can get this resolved for you.

[pamelaroose1]

I am also having the same problem.  Everything worked fine a few weeks ago.  I spoke to support, they said the feature was turned off by Square, and that I had to use .csv.  That did not work, and then I was told I had to reformat the .csv file.  This means three steps instead of one.  I have a lot of inventory that I need to update to my online store.  I should not have to do this everytime I want to update.  Need to bring back the one button sync from Square on the Weebly site.  Holiday time was the worst time to make this change.  I don't know who makes these decisions, but please do not make our job harder than it already is.  I have stock in Square and love this product, but making changes arbitrarily.  Also how do I get rid of the Appointment calendar from showing up first on my display.  I am a retailer and do not need this.  Again another change made arbitrarily.