Incorrect Company Identification on Random Customers Bank Statements

[BT_LHM]

Most of our customers see our company name enough to identify their transaction on their bank statement.

However, we have some customers whose bank/CC statements show our transaction as a different company. It is similar name but ours ending in Marine & theirs in Yoga. We've had customers decline/refute their large charge when it shows up a going to a Yoga company.

Our information is correct in Square (Account setup).

The only common identifier is all customers have had a MasterCard. Yet, not all MasterCard transactions have this issue.  

Does anyone have any suggestions on how to correct? Is there another location for set up other than Accounts & Settings.

[Goldneye]

HI, if, at anytime, there was a change within your account (at initial setup) and you DO see all the correct information on your end, you would still need to contact Square Support to correct on their side, they will STILL see the original information.

You can try to contact Customer Support with this link.  Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

[SMARTRecovery]

We are having a similar issue, when the credit card charge is pending the business name says another business.  Its causing big problems for us in regards to consumer confidence and increased charge backs.  

[Summer2024]

Hi there, @SMARTRecovery ! Summer here, again. Were you able to get this resolved with our Support Team?  Let me know if there is anything I can do to help.