In "Square Online checkout", item listed as "Not Available"

[STACHT]

The title of this thread has been edited by a Square Moderator from the original: "In "Square Online checkout", item listed as "Not Available". Bug?"

In "Square Online checkout", I had an item which had "Not Available" on the blue button. It is set as "Visible" and there are no inventory controls. I had been trying to get an answer from "Support" for a week and never got one. But I just looked again now and it "magically" appears to work. But I'm worried this will happen again. I have received no response about why an item appears as "Not Available". 

[BruceKeith · Accepted solution]

I got it!  The problem was the "site visibility" of the global "Pickup & Delivery Locations" needed to be set to all locations.  Very similar to the suggested solution.  Online\Settings\Pickup & Delivery\pick a pickup location and edit "site visibility" to include all websites.

[MMHDCafe]

Our Cafe items are all listed as "unavailable" online for both of our locations. We were able to process 10 orders before the site stopped working. After a check through our items and checkout settings, everything is set in place to take orders. Any idea what could be causing the items to turn "unavailable" all of a sudden?

[ashc]

Hey @MMHDCafe.

I moved your post to one of the existing threads for this question.

Also check out this thread too to make sure your items are set up correctly. 

[Truthful]

The settings has moved around. Do you have a updated version for this

[_Violet · Accepted solution]

Hi @Truthful  - Thanks for following up on this thread. I apologize that this information was out of date.

From your Square Online Dashboard, you'll click on Items and then Item Sync. From this page, you'll see the settings below:

I hope this information is helpful but please do let me know if you have any additional questions.